[Hiring] Management Analyst @Office of Suicide Prevention, Veterans Crisis Line

Role Description

The Incumbent serves as a Management Analyst within the Office of Mental Health Suicide Prevention, located in (Crisis Operations), Veterans Crisis Line (VCL) Clinical Operations. The VCL is a 24-hour, 7 days a week, 365 days a year service aimed at connecting callers, texters and chatters, worldwide to a caring, qualified VA employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members.

• Composes executive level correspondence, memorandum, and reports, independently researches and gathers data and informational material.
• Reviews completed actions for priority, content, security markings, and ensures that issues are correctly addressed, and that necessary levels of staff coordination have been accomplished.
• Gathers and analyzes factual data in various administrative program areas coordinating with management to provide solutions to moderately difficult administrative problems.
• Assembles, crosschecks, analyzes, and interprets data from a variety of sources to obtain accurate, relevant information.
• Undertakes critical, sensitive studies on programs providing critical background information, assessments, and recommendations for policy decision.
• Coordinates conference and meeting planning, informs participants of topics to be discussed, and prepares summaries following the meetings/conferences.
• Manages the office calendar and reviews and approves requests for meetings, develops agendas and attends meetings to take notes and collaborate as needed.
• Assists with travel planning, which includes making hotel accommodations, airfare, local transportation, and meals and incidentals using an established electronic travel system.
• Develops and maintains electronic and paper records management systems to track suspense dates and manage the disposition of documents.
• Develops, maintains, and monitors integrated reporting systems affecting programs with interrelated functions and operations.
• Performs other duties as assigned by management.

Work Schedule: Monday-Friday 8am-4:30pm. Tour will be determined after final selections. Tour is subject to change based on program needs.

Compressed/Flexible: May be available

Remote: This is a remote position.

Position Description/PD#: Management Analyst/PD77224A

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not authorized

Permanent Change of Station (PCS): Not authorized

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/29/2026.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09.
• You may qualify based on your specialized experience and/or education as described below.

Requirements

• Specialized Experience to Qualify at the GS-11: You must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. In order to meet the minimum specialized experience qualifications for this position, you must meet 3 of 5 of the following examples of specialized experience:
• Planning, coordinating, and executing executive-level administrative and business support functions.
• Developing, maintaining, and monitoring electronic and paper records management systems and integrated reporting systems.
• Responding to routine personnel-related inquiries and researching established personnel policies and SOPs to provide guidance to staff.
• Composing executive-level correspondence, memoranda, and reports for senior leadership.
• Conducting studies analyzing program and organizational performance.
• OR, Education to Qualify at the GS-11: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must possess a Ph.D. or equivalent doctoral degree which relates to the work of the position or 3 full years of progressively higher-level graduate education leading to such a degree.
• OR, Combination of Education and Experience to Qualify at the GS-11: An equivalent combination of specialized experience and graduate education as described above may be used to meet the total qualification requirements for this position.

Benefits

• For more information on these qualification standards, please visit the United States Office of Personnel Management's website at OPM Qualification Standards .