[Hiring] Management Adjuster Team Lead II @Allstate

Role Description

The Team Lead II is responsible for managing highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.

Looking for a hands-on Material Damage claims leader who can manage a team, coach performance, and handle extended file handling and serious injury for FL and GA—while delivering strong customer outcomes.

Key Responsibilities

• Summarizes documents and enters into claim system notes
• Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs
• Frequently conducts calibrations with vendors or staff
• Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams
• Documents a claim file with notes, evaluations, and decision-making process
• Oversees highly complex claims involved in appraisal, arbitration, or mediation
• Oversees highly complex specialized claims (e.g., business interruption, loss of income, E&O policies)
• Oversees highly complex claims that include Public Adjuster involvement
• Advanced knowledge of and may serve as subject matter expert on all regional construction types and related repair methodologies

Supervisory Responsibilities

• This job has supervisory duties.

Skills

• Claims Administration
• Claims Resolution
• Coaching
• Communication
• Conflict Management
• Decision Making
• Leadership
• Management Reporting
• Relationship Building
• Strategic Planning
• Training Instruction

Compensation

• Base compensation offered for this role is:
• Team Lead I: $68,500.00 - 117,700.00/salary
• Team Lead II: $70,100.00 - 124,500.00/salary
• Associate Manager: $80,000.00 - 140,050.00/salary
• Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.

Benefits

• National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories.
• All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.
• Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
• In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.