[Hiring] Maintenance and Housekeeping Coordinator @Beachside VR

Role Description

We are hiring a Maintenance and Housekeeping Coordinator to oversee and manage maintenance operations and support housekeeping scheduling across the portfolio. This is a remote role based in Mexico City supporting field teams in Florida. The position requires a highly organized, detail-oriented professional who can prioritize, dispatch, and manage a high volume of tasks simultaneously while maintaining clear communication and accountability. This is not an entry-level role. Candidates must have direct industry experience and a working knowledge of residential maintenance systems.

Key Responsibilities

• Maintenance Coordination (Primary Focus)
  • Receive, triage, and prioritize all incoming maintenance requests
  • Dispatch vendors and internal technicians based on urgency, scope, and location
  • Ensure all work orders are clearly defined with detailed notes, photos, and expectations
  • Track all open tasks through completion and confirm work has been completed to standard
  • Follow up on incomplete, delayed, or recurring issues
  • Escalate critical or guest-impacting issues immediately
• Vendor Management
  • Coordinate with multiple vendors and service providers daily
  • Schedule and confirm appointments, access, and timelines
  • Hold vendors accountable to timelines and quality expectations
• Housekeeping Coordination (Scheduling & Oversight)
  • Schedule cleaners for all turnovers, same-day turns, and priority cleans
  • Monitor Breezeway to ensure all cleans are completed on time and to standard
  • Identify delays or missed cleans early and take immediate action to resolve
  • Coordinate adjustments to coverage as needed to maintain readiness for arrivals
• Systems & Task Management
  • Create, update, and manage tasks within property management and operations systems (Breezeway, Guesty, or similar)
  • Maintain accurate and up-to-date records of all work performed
• Communication & Coordination
  • Serve as a central point of coordination between maintenance, housekeeping, and guest experience teams
  • Provide clear, timely updates on task status, delays, and resolutions

Qualifications

• Prior experience in vacation rentals, property management, or hospitality operations (required)
• Working knowledge of residential general maintenance systems, including:
  • HVAC systems and thermostats
  • Basic electrical (outlets, breakers, lighting issues)
  • Plumbing fundamentals (drains, leaks, water heaters)
  • Appliances and common household systems
• Proven ability to manage and prioritize multiple active work orders simultaneously
• Strong organizational and time management skills
• High attention to detail and follow-through
• Clear and professional written and verbal communication skills
• Experience with task management systems and PMS platforms (Breezeway, Guesty, or similar preferred)
• Fluent in English (required) and Spanish

What We’re Looking For

• A structured, process-driven operator
• Someone who can assess maintenance issues and make informed dispatch decisions
• Ability to identify urgency and respond accordingly without oversight
• Strong sense of ownership and accountability

Work Environment

• Fully remote role based in Mexico City
• Requires consistent availability during U.S. business hours (EST)
• High-volume, fast-paced operational environment