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M365 Copilot Tier 3 Specialist @BMO
All others
Salary cad 75,900 - 14..
Remote Location
Job Type full-time
Posted 4d ago

[Hiring] M365 Copilot Tier 3 Specialist @BMO

4d ago - BMO is hiring a remote M365 Copilot Tier 3 Specialist. πŸ’Έ Salary: cad 75,900 - 141,900 per year πŸ“Location: Worldwide

Role Description

Oversees, manages, and supports the operational aspects of Microsoft 365 Copilot services (Copilot for Work/Web, Copilot Studio, Copilot for Azure, Security Copilot, etc.) across the enterprise. Ensures Copilot features run smoothly, securely, and in compliance with BMO’s policies. Applies in-depth knowledge of Microsoft 365 administration, cloud security, and IT service management to maintain seamless Copilot user experiences and optimize service performance.

  • Copilot Policy Management:
    • Manages and maintains all Copilot-related policies and configurations.
    • Aligns Copilot usage with Microsoft Purview data governance policies.
    • Configures role-based access control (RBAC) and Conditional Access policies in Entra ID.
    • Maps risks and controls associated with Copilot services using the PCE framework.
  • Copilot Break/Fix & Support:
    • Serves as the primary operational support specialist for Copilot.
    • Builds and maintains help desk knowledge base (KB) articles and documentation.
    • Defines clear support boundaries and processes between IT help desk and LOB support teams.
    • Creates self-service resources and quick start guides for end users.
    • Proactively triages and monitors the impact of new Microsoft Copilot features.
  • Copilot License Management:
    • Oversees Copilot licensing operations and governance.
    • Manages the intake of license requests and approvals through CIOO/COO workflows.
    • Monitors license usage to identify inactive or underutilized licenses.
    • Streamlines provisioning and de-provisioning of Copilot licenses using automation tools.
    • Continuously monitors and adjusts tenant license allocations.
    • Acts as a liaison between the Copilot operations function and other IT teams.
    • Diagnoses complex issues that span identity, policy, or user experience domains.
    • Manages the release of Copilot-related changes into the production environment.

Qualifications

  • Typically 5–7 years of relevant experience in IT administration, cloud services, or technical support.
  • A post-secondary degree in a related field of study (or an equivalent combination of education and experience) is required.
  • Prior experience in an IT operations or support role dealing with cloud-based productivity or AI services (preferred).

Requirements

  • Foundational:
    • Microsoft 365 administration fundamentals.
    • Basic network routing, switching, and security concepts.
    • Systems administration and configuration management.
    • Scripting languages (e.g., PowerShell) for task automation.
    • IT Infrastructure Library (ITIL) basics and service management fundamentals.
    • Root cause analysis and basic troubleshooting techniques.
    • Cloud computing concepts and Microsoft Azure fundamentals.
    • Cybersecurity and privacy principles.
    • Documentation and knowledge base article writing.
    • Adaptability and willingness to learn.
  • Intermediate:
    • Microsoft Purview and data protection (classification, labeling, DLP).
    • Azure Active Directory (Entra ID) identity and access management (RBAC, Conditional Access).
    • Microsoft 365 security & compliance center administration.
    • IT service management and help desk operations (incident & problem management).
    • Familiarity with ServiceNow or similar ITSM tools for workflow automation.
    • License management and reporting for SaaS applications.
    • Power Platform basics (Power Apps, Power Automate) for creating simple automation solutions.
    • Communicating with impact (translating technical issues to non-technical stakeholders).
    • Customer centricity and support-oriented mindset.
    • Collaboration and team coordination skills.
    • Analytical and problem-solving abilities.
    • Continuous improvement mindset, using data-driven decision making.
  • Advanced:
    • Deep expertise in Microsoft 365 ecosystem (Teams, SharePoint, Exchange) and integration points.
    • Advanced knowledge of cloud security and compliance frameworks.
    • Enterprise-scale identity management and Conditional Access strategy.
    • Proficiency in designing and interpreting policies for data governance and information protection.
    • Experience with large-scale software/service rollout and change management.
    • ITIL Certification or advanced IT service management knowledge (asset).
    • Strong influence and leadership skills in a cross-functional context.
    • Ability to innovate and automate operational processes using scripting or low-code tools.

Benefits

  • Health insurance.
  • Tuition reimbursement.
  • Accident and life insurance.
  • Retirement savings plans.
  • Performance-based incentives and discretionary bonuses.
Before You Apply
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worldwide Be aware of the location restriction for this remote position: Worldwide
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Back to Remote jobs  >   All others
M365 Copilot Tier 3 Specialist @BMO
All others
Salary cad 75,900 - 14..
Remote Location
Job Type full-time
Posted 4d ago
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worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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