[Hiring] M365 Business Analyst @TEKsystems

Role Description

Day-to-day responsibilities include:

• Work directly with business stakeholders to understand how they work, identify gaps, and determine where M365 capabilities can improve the user experience or business process.
• Gather and document requirements and coordinate with the M365 engineering team on solution fit, dependencies, risks, and technical validation.
• Develop and maintain training materials, job aids, FAQs, communications, and digital learning resources.
• Coordinate M365 user-community and engagement activities and support Champion programs.
• Maintain M365 and Copilot SharePoint resource centers so content remains current, governed, easy to find, and reusable.
• Review new M365/Copilot features for user impact and coordinate readiness, communications, training, pilots, and UAT as appropriate.
• Support adoption reporting and help translate usage data into measurable adoption/value outcomes.
• Own assigned deliverables end to end rather than waiting for detailed instructions at each step.

This is not intended to be an M365 administrator or help-desk role. The person should understand the technology well enough to evaluate needs, explain capabilities and limitations, partner effectively with engineers, and route technical support or security decisions to the correct owners.

Qualifications

• Strong Microsoft 365 knowledge, particularly user-facing M365 services and how they are adopted in an enterprise environment.
• Microsoft 365 adoption/user enablement, training, education, and knowledge-management experience.
• SharePoint Online experience is a must, including content management/governance and familiarity with site/user management.
• Strong business-analysis skills, including leading requirements-discovery sessions, documenting business needs, and conducting fit-gap/solution-option analysis.
• Ability to determine when an M365 capability is a good fit and when engineering, architecture, security, or another platform must be engaged.
• Communications and change-management experience, including translating technical information into clear guidance for nontechnical audiences.
• Strong stakeholder facilitation, presentation, written communication, and relationship-management skills.
• Experience preparing users for new technology/features through training, communications, readiness activities, and UAT/pilot coordination.

Requirements

• Has independently taken an M365 capability from requirements discovery through stakeholder alignment, pilot/UAT, communications, training, rollout, and adoption measurement.
• Can provide examples of helping a business area change how it works, not simply delivering a training class.
• Has worked closely with Microsoft or another technology vendor/partner to introduce new capabilities.
• Has experience with Microsoft Copilot/AI adoption and can discuss governance, user readiness, use cases, and measurable business value.
• Has built scalable adoption programs using self-service resources, communities, Champions, and persona/role-based learning rather than relying only on one-off training.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Berkeley, CA.

Application Deadline

This position is anticipated to close on Nov 26, 2026.

Workplace Type

This is a fully remote position.