[Hiring] Luxury Experience Designer @Luxuria Vacations

Role Description

As a Lux Experience Designer, you will play a pivotal role in shaping unforgettable travel experiences for our discerning clientele. This role requires a blend of creativity, empathy, and a deep understanding of luxury travel — combined with the organizational precision to bring every bespoke journey to life seamlessly.

You are not just booking trips. You are curating life experiences. Every client interaction is an opportunity to deepen a relationship, exceed an expectation, and create a memory that lasts a lifetime.

Key Responsibilities

• Personalized Consultations: Conduct in-depth consultations to truly understand each client's unique desires, aspirations, and travel identity. Build genuine rapport that goes beyond the transactional, establishing Luxuria Vacations as a trusted LUX Travel Partner.
• Bespoke Itinerary Design: Develop meticulously tailor-made itineraries that exceed expectations and create lasting memories. Every detail — from transfers and accommodation to curated activities and special requests — is thoughtfully crafted to reflect each client's Travel DNA.
• Strategic Partnerships: Build and nurture relationships with top-tier hotels, airlines, and luxury service providers worldwide. Leverage these partnerships to secure exclusive access, preferred rates, and elevated experiences for our LUX Members.
• Seamless Booking Execution: Handle all aspects of the booking process with precision — transfers, insurance, activities, and special requests — ensuring a frictionless experience from inquiry to departure. Nothing falls through the cracks.
• Exceptional Client Service: Provide outstanding service throughout the entire travel journey, anticipating client needs before they arise. Be present, responsive, and genuinely invested in every aspect of the client experience.
• Client Retention & Referral Generation: Foster long-lasting relationships by delivering consistently exceptional, personalized experiences. Proactively encourage repeat business and referrals through meaningful follow-up and genuine connection.
• Post-Trip Engagement: Maintain momentum after every trip through thoughtful follow-up — seeking feedback, celebrating shared memories, and planting the seeds for the next adventure. The relationship doesn't end at the airport.
• Team Collaboration: Work closely with the sales team and cross-functional departments to ensure seamless client experiences from end to end. Share knowledge, surface insights, and contribute to a high-performance team culture.

Qualifications

• 2–3 Years Luxury Travel Experience
• DMC, Tour Operator, or Travel Agency — curating luxury trips
• Genuine love for travel and a keen eye for destination detail
• Familiarity with travel booking systems and industry tools
• Ability to manage multiple projects and deadlines simultaneously
• Strong written and verbal communication in English

Core Competencies

• Client Centricity: You deeply understand client needs, build strong rapport, and deliver personalized experiences that exceed expectations.
• Creative Problem-Solving: You think outside the box, anticipate potential challenges, and develop innovative solutions to ensure a seamless travel experience.
• Luxury Travel Expertise: You have a strong command of luxury travel trends, destinations, and the competitive landscape.
• Organisational Excellence: You manage multiple projects simultaneously with precision, prioritise effectively, and maintain meticulous attention to detail.
• Communication & Relationship Building: You communicate with warmth, clarity, and professionalism — written and verbal.

What Success Looks Like

• Clients feel genuinely known — not just served
• Every itinerary reflects the client's individual Travel DNA, not a template
• Booking processes run smoothly with zero dropped details
• Suppliers and partners see you as a trusted, professional contact
• Clients return, and they bring others with them
• Your teammates rely on you, and you rely on them

Who This Role Is Not For

• Someone who treats travel as a transaction rather than an experience
• Someone who needs to be told what to do rather than anticipating client needs
• Someone who struggles to manage multiple moving parts with precision
• Someone who isn't genuinely passionate about luxury travel and the people who love it

Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.