[Hiring] Loss Mitigation Document Specialist III @Freedom Mortgage

Role Description

The Spec, Loss Mit Doc III is responsible for 2nd review on all incomplete packages and accounts with upcoming Foreclosure sale dates. Also responsible for quality review of all Document Specialists I’s and II’s. Will also be responsible in assisting Doc Specialist I and II as needed, depending on workflow.

• Responsible for daily user maintenance of equipment.
• Review all incoming documents received from borrowers, all letters issued to borrower and the current status of the file.
• Clearly notate system of record with documents still needed from borrower.
• Keep record of accounts that Document Specialist, I and/or II improperly handled for coaching opportunities.
• Ensure Document Specialist, II properly uploaded all documentation from borrowers into Tempo or EMDS.
• Issue letters to borrowers advising what items remain missing and advising that LM review is being closed out.
• Communicate with Underwriting, Mediations, Litigation, Foreclosure and SPOC teams on file statuses.
• Thoroughly review files with pending Foreclosure sale dates to determine if we are able to send to Underwriting for a decision.
• Review reports daily to ensure items completed the previous day were done accurately and correctly.
• Respond to emails and Comtags on a daily basis in a professional and accurate manner.
• Must be in compliance of established timelines and quality decisions for each file assigned.
• Familiar with mortgage documents required.
• Must be familiar with financial documents.
• Must have experience with processing.
• Maintain regular and punctual attendance.

Qualifications

• 1-2 years experience as LM Document Specialist, II is required, or one-year related experience and/or training.
• Some College/Associates Degree or equivalent from two-year college or technical school preferred or equivalent combination of education and experience.
• Proficient in Excel, Adobe Acrobat and knowledge of various file formats.
• Ability to read business journals, financial reports and legal documents.
• Ability to present information and respond to questions from groups of administrators, managers, employees, customers and/or the general public.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Regular and substantial contact with others, usually involving discussions related to file status and documentation provided.
• Requires normal courteous interaction and basic interpersonal skills and tact to communicate with others.
• Tasks are highly interrelated and simple, consisting of fairly standard procedures and tasks.
• Performs tasks and duties under direct supervision, using well-defined policies and procedures.
• Work is reviewed by supervisor with limited opportunity for exercising independent judgment and decision making.

Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently required to sit and talk or hear.
• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.

Benefits

• The noise level in the work environment is usually moderate.