[Hiring] Long Term Disability Claims Advisor @Lincoln Financial

Role Description

We’re looking for a driven and compassionate experienced Long-Term Disability (LTD) Claims Examiners to join our growing team in a 100% remote environment. In this role, you’ll make a meaningful impact—helping individuals navigate some of life’s most challenging moments while delivering fair, timely, and thoughtful claim decisions.

At Lincoln, you’ll partner with some of the most respected clients in the industry, contributing to solutions that set the standard for quality, innovation, and customer experience. You’ll thrive in a high-performance, collaborative environment where your expertise is valued, and your work truly matters.

If you enjoy working in a fast-paced team environment, then please read on!

What you'll be doing

• Independently manage a caseload of Long-Term Disability (LTD) claims from intake through resolution.
• Partner with claimants, employers, and medical professionals via phone and email to gather and assess information related to disability status and applicable state and federal benefits.
• Conduct initial and ongoing interviews with claimants to gather key information for claim evaluation.
• Review medical documentation and partner with clinical and vocational experts to support informed decisions.
• Deliver timely and ethical claim determinations, ensuring consistency with company guidelines and regulatory standards.
• Collaborate with case managers, nurse case managers, vocational specialists, and consulting physicians to support appropriate, ethical, and timely claim determinations.
• Review complex medical records and leverage a variety of tools and resources to determine appropriate claim durations and guide ongoing action planning throughout the claim lifecycle.
• Deliver exceptional customer service by proactively identifying needs and opportunities, while building strong relationships with claimants, employers, and internal partners.

Qualifications

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• 1+ Years of long-term disability claims experience directly aligned with the specific responsibilities for this role.
• Strong written and verbal communication skills.
• Excellent organization skills with the ability to multi-task.

Requirements

• Experience mentoring or coaching newer examiners (preferred).
• Continuous improvement mindset (process optimization, efficiency, quality) (preferred).
• Exposure to predictive analytics / AI tools (preferred).

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes.
• Leadership development and virtual training opportunities.
• PTO/parental leave.
• Competitive 401K and employee benefits.
• Free financial counseling, health coaching and employee assistance program.
• Tuition assistance program.
• Work arrangements that work for you.
• Effective productivity/technology tools and training.