[Hiring] Localization Manager @Donorbox

Role Description

We are seeking a highly motivated and technically proficient Localization Manager to own and scale our global presence. You will be the single point of contact for all international readiness, ensuring a seamless and localized experience for our customers across all products and communication channels. This role requires a strong technical mindset to build and manage the localization infrastructure and work directly with engineering teams.

Responsibilities

• Localization Strategy & Technical Leadership
  • System Ownership: Act as the primary administrator and expert for our Translation Management System, Phrase, driving optimal configuration, automation, and best practices.
  • Developer Collaboration: Work directly with Product Developers and Engineers to manage the end-to-end integration of the TMS into our software development lifecycle (SDLC). This includes handling string extraction, version control, and continuous localization workflows.
  • Infrastructure Management: Oversee and implement all technical aspects of localization, including language file formats, pseudo-localization, and ensuring the product is ready for new languages and regional complexities (e.g., currency formatting, date/time, cultural adaptability).
  • Workflow Optimization: Identify and implement scalable improvements to current localization processes to increase speed, efficiency, and quality (e.g., leveraging Machine Translation, quality checks).
• Project & Team Management
  • End-to-End Project Execution: Manage the entire localization lifecycle for new features and global marketing campaigns, from scoping and budgeting to QA and deployment.
  • Team & Vendor Oversight: Direct and manage a team of internal or external resources (e.g., developers, linguistic vendors, and translation partners) to ensure high-quality, on-time delivery.
  • Project Tracking: Utilize Jira and other project management tools (e.g., Confluence, Trello) to maintain clear transparency, manage deadlines, and report on localization progress to stakeholders.
  • New Market Entry: Lead the operational plan for introducing new language markets, including vendor selection, tooling setup, and establishing cultural review cycles.
• Cross-Functional Partnership
  • Product: Ensure all UI/UX text, in-app content, and feature documentation are culturally and technically accurate.
  • Marketing: Partner with the Marketing team to localize website content, landing pages, email campaigns, and advertising copy (transcreation) to maximize regional impact.
  • Support: Oversee the localization of Help Center content, FAQs, and support documentation to enable global customer success.
  • Quality Assurance (QA): Define and manage the linguistic and functional QA processes for all localized assets prior to launch.

Qualifications

• 3+ years of dedicated experience in a Localization Manager or Senior Localization Project Manager role, preferably within a SaaS or high-growth tech environment.
• Proven, hands-on experience as a power user and administrator of Phrase TMS (or a similar modern TMS like Smartling, Lokalise).
• Demonstrable Technical/Developer Mindset: Basic proficiency or strong conceptual understanding of technical localization elements (e.g., resource files/keys, APIs, GitHub, i18n/L10n best practices).
• Expertise in Jira for project management, ticket tracking, and creating custom localization workflows.
• Strong experience managing localization across both Product (Software) and Marketing content.
• Exceptional communication skills with the ability to bridge the gap between technical teams (Engineers) and business stakeholders (Marketing, Product).
• Demonstrated ability to manage multiple complex, simultaneous projects in a fast-paced, agile environment.

Requirements

• Fully remote based in Eastern/Southern Europe.
• Competitive salary depending on experience and location.

Benefits

• Fully remote work from the comfort of your home.
• Eligibility for employee equity plan (stock options).
• Reimbursement package for home office expenses and professional development, up to $1.5k.
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days.
• Wellness program with fitness and mindfulness classes.
• Love your work and our mission of serving nonprofits!

The Application Process

We have 6 stages:

• Apply here and fill out our questions to tell us about you!
• Prescreen Call with the Talent Team.
• Interview with Hiring Manager.
• Assignment.
• Panel/Final Interview.
• Background & Reference Checks.

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!