[Hiring] Loan Processor @Hunt St

Role Description

The Loan Processor manages the end-to-end loan application process, from handover to settlement, ensuring everything is accurate, complete, and submitted on time. They coordinate with lenders, clients, and conveyancers, respond quickly to requests, and keep all systems updated with clear progress tracking. This is a detail-focused, fast-paced role that requires strong ownership, proactive communication, and confidence in using technology and handling phone-based coordination.

Key Responsibilities

• Own the application lifecycle from strategist handover through to post-settlement administration, across all business entities and branded/white-label arrangements.
• Loan Processing:
  • Receive application handovers from the strategy team and lodge with lenders within 24 hours of receipt.
  • Prepare complete, accurate application packages that minimize lender queries and rework.
  • Respond to all MIR (More Information Required) requests within 24 business hours.
  • Ensure MIR responses are complete and accurate to avoid resubmission.
  • Coordinate with lenders, conveyancers, and clients throughout the application lifecycle.
  • Manage deal progression through Broker Engine with accurate, up-to-date stage tracking and notes.
• Settlement & Post-Settlement:
  • Coordinate settlement logistics with all parties (lender, conveyancer, client).
  • Complete post-settlement administration within 10 business days.
  • Ensure all documentation is finalized and filed correctly.
• Communication & Documentation:
  • Maintain professional, error-free client and lender communications.
  • Log all correspondence and file notes in Broker Engine.
  • Use correct entity branding and email signatures across different business entities.
  • Provide proactive status updates to strategists at key milestones without being prompted.
• Phone-Based Coordination:
  • A material part of this role happens over the phone, not email.
  • Chase lender BDMs and assessors on outstanding MIRs when a call will resolve it faster than email.
  • Coordinate with conveyancers on settlement logistics, booking times, and document flow.
  • Occasional direct client calls to clarify documentation, confirm settlement details, or walk through lender requirements.
  • Represent the company professionally to every party on the line.

Qualifications

• Proven experience in mortgage processing, ideally within an Australian mortgage broking environment.
• Strong knowledge of loan lodgements, lender requirements, and handling MIRs (More Information Required).
• Exceptional attention to detail with a track record of delivering accurate, error-free work.
• Ability to manage a high-volume pipeline independently and meet strict turnaround times.
• Confident communicator, with experience coordinating with lenders, clients, and conveyancers (including phone-based communication).
• Highly proficient in using CRM systems and digital tools; comfortable working with AI-assisted workflows.
• Proactive, self-driven, and able to identify and resolve issues with minimal supervision.
• Strong written and verbal English communication skills, with a professional and polished tone.

Work Arrangement & Expectations

• This is a remote role that will be set up via Employer of Record (EOR) service.
• Successful candidates will be expected to:
  • Disclose any existing ongoing roles or client work.
  • Reflect this engagement on LinkedIn profile.

Benefits

• Exceptional Learning Environment:
  • Learn from industry-leading systematic processes and proven methodologies.
  • Direct mentorship from experienced Senior Loan Processor and Strategy team.
  • Access to comprehensive training programs and lender relationship development.
  • Exposure to high-value, complex transactions for sophisticated clients.
• Clear Career Progression:
  • 90-day pathway to full capacity and autonomy.
  • Potential advancement to Senior Loan Processor role.
  • Alternative career paths in settlements management, compliance, or specialized processing.
  • Professional development support and industry certification opportunities.
• Premium Work Environment:
  • Remote position based in the Philippines with a collaborative Australian team.
  • Access to cutting-edge technology and systematic operational frameworks.
  • Involvement in high-quality client experiences that exceed industry standards.
  • Direct partnership with directors and senior team members.
• Growth & Impact:
  • Join a fast-growing business with ambitious scaling goals.
  • Your systematic excellence directly contributes to client satisfaction and business success.
  • Opportunity to help establish new industry standards for mortgage processing quality.
  • Potential for increased responsibility and specialized expertise development.