[Hiring] Loan Processor @SmartHire

Role Description

We are seeking an experienced Loan Processor with a strong background in U.S. mortgage operations to join our growing team. This role plays a critical part in ensuring mortgage loans close smoothly and on time. You will work closely with U.S.-based Sales, Underwriting, Legal, Capital Markets, and Post-Closing teams.

• Serve as the primary point of contact for borrowers throughout the loan process.
• Request, collect, and review borrower documentation for accuracy and completeness.
• Provide timely status updates and respond to borrower inquiries.
• Maintain professional written and verbal communication via email, phone, and Microsoft Teams.
• Create and manage accurate loan files from initial submission through closing.
• Review credit reports, income documentation, and asset documentation.
• Validate initial calculations (DTI, income, assets, etc.).
• Assist in sending required disclosures.
• Order updated payoffs.
• Process Employment Verifications.
• Coordinate signing appointments with borrowers and co-borrowers.
• Process FHA, VA, and Conventional loans.
• Support refinance (Re-fi) transactions.

Qualifications

• Minimum of 3 years of experience as a Mortgage Loan Processor within the U.S. mortgage industry.
• Strong experience with FHA loans, VA loans, Conventional loans, and Refinance transactions.
• Hands-on experience with Encompass 360.
• Advanced English proficiency (minimum C1 level).
• Strong understanding of mortgage applications and financial documentation.
• Ability to analyze complex financial data.
• Experience using Microsoft Office and Loan Application software.
• Excellent time management and multitasking skills.
• Strong attention to detail and accountability.
• Ability to work independently in a fully remote environment.

Ideal Candidate Profile

• Direct experience managing loan files (not an assistant role).
• Comfortable handling multiple loans simultaneously.
• Strong understanding of the full mortgage lifecycle.
• Used to working under strict U.S. mortgage deadlines.
• Proactive and solution-oriented mindset.