[Hiring] Loan Processing Assistant @RP Pro Services

Role Description

RP Pro Services is seeking highly qualified individuals for the Loan Processing Assistant position to support a federal agency. You will be performing duties necessary to the processing, servicing, liquidating, or other transactions for all types of SBA loans.

• Answer customer calls to answer questions and advise customers regarding loans and transactions.
• Recording applications for loan and credit, loan information, and disbursements of funds, using laptops or computers.
• Contacting customers by mail, telephone, or in person concerning acceptance or rejection of applications.
• Filing and maintaining loan records.
• Contacting credit bureaus, employers, and other sources to check applicants' credit and personal references.
• Checking value of customer collateral to be held as loan security.
• Preparing and typing loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
• Reviewing customer accounts to determine whether payments are made on time and that other loan terms are being followed.
• Calculating, reviewing, and correcting errors on interest, principal, payment, and closing costs, using computers or calculators.
• Presenting loan and repayment schedules to customers.
• Accepting payment on accounts.
• Establishing credit limits and grant extensions of credit on overdue accounts.
• Conducting research necessary to assist lenders in answering inquiries regarding recently submitted actions or inquiries.
• Reviewing and associating trailing documents with their respective loan files or transferring files/documents to the appropriate SBA office.
• Analyzing and making recommendations on transaction requests in accordance with existing Agency SOPs or guidelines.

Qualifications

• Bachelor’s degree. Additional experience may be considered in lieu of the educational requirements.
• 1+ years of experience.
• Experience with loan administration and basic account principles.
• The ability to work for any US employer without requiring sponsorship.

Requirements

• Excellent customer service skills.
• Proficient in Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills.
• Comprehensive knowledge of the substantive programs of Small Business Administration and how they relate to loan administration functions.
• Knowledge of duties, priorities, commitments, policies and goals of the office sufficient to perform assignments such as telephone requests and other inquiries.
• Practical knowledge of standard procedures in loan administration requiring extended experience to perform such work as preparation of the more routine modification of loan terms and conditions.
• Knowledge of financial statements, credit instruments, collateral documents and business terminology.
• Skill and ability to use calculator, typewriter and/or personal computer to complete forms, recurring reports and correspondence which is generated by job activity.
• Skill and ability to deal with situations on the telephone involving individuals who may not understand the Agency’s programs or who have complaints or grievances with the Agency.
• Judgment in locating and selecting the most appropriate guidelines, references, and procedures for application and in making minor deviations to adopt the guidelines in specific cases, may determine which of several established alternatives to use.

Benefits

• Health Benefits: Medical, Vision, Dental.
• Up to 4% retirement match with 100% vesting.
• Company paid STD and LTD.
• Company paid basic life insurance.
• Competitive PTO package.