[Hiring] Loan Officer Assistant @Emapta

Role Description

Build a career where every conversation can move someone closer to homeownership. The Loan Officer Assistant strengthens borrower relationships, supports accurate loan decisions, and helps lending teams convert opportunities into successful outcomes. Backed by an established mortgage leader, this role delivers meaningful industry impact, long-term global growth with Emapta, and a premium career experience designed for top 1% talent worldwide.

Qualifications

• At least 3 years of experience in mortgage lending, loan processing, customer service, or related roles
• Working knowledge of loan guidelines, income calculation, and loan structuring
• Strong interpersonal and communication skills
• Comfortable communicating directly with clients and handling sensitive financial information
• Bilingual proficiency in English and Spanish is preferred
• Experience as a Loan Officer Assistant, Junior Processor, or Underwriter (preferred)
• Experience using Encompass (preferred)
• Familiarity with GoHighLevel, Total Expert, and similar CRM and loan origination systems (preferred)

Requirements

• Customer-focused mindset with a warm and professional demeanor
• Strong attention to detail, organization, and analytical problem-solving skills
• Ability to manage multiple priorities and a high volume of leads efficiently
• Ability to work independently and collaboratively within a team
• High level of integrity and confidentiality

Responsibilities

• Serve as the initial point of contact for inbound inquiries via phone, website applications, and other lead sources
• Conduct qualifying interviews to gather borrower information and assess initial loan eligibility
• Qualify leads and schedule appointments with Loan Officers for further consultation
• Support the preapproval process by collecting required documentation and verifying borrower information
• Deliver exceptional customer service throughout the initial stages of the loan process
• Assist Loan Officers with administrative tasks, pipeline management, and client follow-ups
• Review income documents and calculate qualifying income in accordance with lending guidelines
• Structure loan scenarios that align with underwriting standards
• Maintain accurate loan records and ensure compliance with lending regulations
• Communicate effectively with clients, Loan Officers, processors, and underwriters to facilitate a seamless loan process

Benefits

• 5 days work week
• Weekends off
• Work from home arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime Office Locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses