[Hiring] Loan Assistant @Knock

Role Description

As a fully remote Loan Assistant, you will support the customer journey from application to funding, provide an overview of Knock’s products and programs, and assist with seeing customers through to a successful closing.

• Assist the process by gathering required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on-time closings.
• Successful and effective pipeline management consisting of 30 loan closings per month.
• Complete Patriot Act based on customer ID.
• Ensure minimum submission requirements and documents are met prior to submitting loans to processing.
• Assist other team members with any borrower requests.
• Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates within 24-48 hours of receiving loan.
• Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed.
• Excellent customer service is second nature, with a natural inclination to assist others.
• A quick study and self-starter: taking initiative and learning quickly in a remote, tech-enabled environment is critical to success.
• Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn’t working with an understanding that a rising tide lifts all ships.
• Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned.
• Comfortable working autonomously: able to follow guides, job aids, and scripts to complete tasks such as gathering loan documentation and disclosing loan files - you search for your answer before asking a question.
• Promote a culture that puts People First, with an emphasis on best-in-class customer service from lead to closing.
• Continually learn, grow, and expand your knowledge of the mortgage origination process.
• Take on ad-hoc projects as they arise & always be willing to support your team where they need you.

Qualifications

• 1+ years of experience in mortgage operations and/or processing.
• Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire.
• Experience using a LOS, Blend and/or Google Suite required.
• You are comfortable with change and working in a fast-paced, startup environment.
• You are a team player and a fantastic communicator (written and verbal) - naturally inclined to deliver amazing customer service.
• Ability to review and interpret internal guidelines.
• Process oriented with a keen eye for detail.
• Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous.
• Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team.
• Education: High school diploma or equivalent.

Physical Requirements

• Set up and constantly operate a computer.
• Communicate and exchange accurate information to others via telephone or internet video applications.
• The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

Benefits

• Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment.
• Flexible Paid Time Off for full time employees.
• Paid parental leave for all full time employees:
• 12 weeks paid parental leave for the birthing parent.
• 6 weeks paid parental leave for the non-birthing parent.
• One thousand annually for professional development.
• Life, AD&D and Disability insurance for full time employees.
• 401K (noncontributory by Knock) for all employees.
• $75 monthly allowance for health & wellness.
• Up to $400 monthly for a co-working space for eligible employees.
• $100 monthly allowance for home internet, mobile phone or other communication devices.
• $2,500 referral bonus for eligible employees.