[Hiring] LMS Administrator @Strive Pharmacy

Role Description

An individual must be able to manage our project management tool (Asana) and our Learning Management System (Litmos), help support our team by conducting Discovery Calls, developing Acknowledgement Pages, and assisting with training like webinars and resource guides. This position will need to collaborate with stakeholders, facilitate deep dives into training needs, support product enhancements, track and report data for the team, and utilize data storytelling to identify training needs.

Key Responsibilities

• Compliance & Audit Readiness:
  • Manage, maintain, and generate accurate training logs and compliance reports for the L&D team.
  • Ensure required recurring training (e.g., annual safety compliance, hazardous materials handling) is automatically assigned, tracked, and escalated if overdue.
  • Oversee the day-to-day technical operations, including user account management, course uploads (SCORM), system configuration, and troubleshooting.
  • Collaborate with L&D content creators to test, launch, and evaluate digital learning assets, ensuring seamless multimedia playback and accurate tracking.
• Creates Comprehensive Training:
  • Support and develop training that encompasses onboarding, cross-training, upskilling/reskilling, functional business changes, employee development, and functional leadership development.
  • Facilitate these trainings via webinar form.
• Provides and Supports the Implementation of Business Solutions:
  • Build relationships and partnerships with key stakeholders.
  • Identify business needs; determine and carry out necessary processes and practices.
  • Monitor progress and results; recognize and capitalize on improvement opportunities.
  • Adapt to competing demands, organizational changes, and new responsibilities.
• Supports Training Curriculum Development:
  • Analyze and evaluate requests for training to guide curriculum development.
  • Determine skill or performance gaps; develop training metrics aligned with operational key performance indicators (KPIs).
  • Provide feedback and support to ensure timelines, metrics, and work quality are achieved.
  • Develop content for skill gaps identified in collaboration with key stakeholders to ensure accuracy of training program.
• Measures Training Effectiveness:
  • Align training assessments with the operational business.
  • Collect and evaluate training and performance data.
  • Determine training's impact on operational key performance indicators (KPIs).
  • Collaborate with key stakeholders to enhance the effectiveness of training in addressing performance gaps.
  • Utilize training data and feedback to revise the training programs.
• Architects New Programs:
  • Lead the architecture and development of new training and training programs, ensuring they meet the evolving needs of the organization.
• Leads Training Project Teams:
  • Oversee project teams responsible for designing new curriculum for webinars, ensuring timelines, metrics, and work quality are achieved.
• Models Compliance with Company Policies and Procedures:
  • Support the company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans.
  • Demonstrate and assist others with how to apply these in executing business processes and practices.
• Leads Technology-Enabled Learning Solutions:
  • Identify new technologies to support training needs.
  • Review, analyze, and evaluate current training systems and databases.
  • Compare system functionality and training program needs; recommend e-learning solutions.
  • Drive adoption of tools across the organization.

Qualifications

• 2+ years of Administration work, Project Management, Program Management, or experience navigating complex platforms.
• Advanced skills in Canva creation.
• Excellent presentation and communication skills and can command a room (including leaders) in-person and in webinars.
• Must be able to travel a few times a year.
• Advanced skills in Slack and Google Workspace (Gmail, Slides, Docs, Drive, Meet, Sheets).
• Experience finding new and unconventional ways to approach data.
• Educated in Learning Theory and Adult Learning Principles a plus.
• LMS Admin experience a plus.
• Video creation and editing a plus.
• Ethical Standards and Conduct.

Work Environment

This position is primarily based in a remote work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date.
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider.
• Paid time off.
• Sick time.
• FSA and HSA options.
• Parental leave.
• 401(k) with employer matching.
• Life insurance.
• Vision and dental insurance.
• Veterinary insurance.

Culture

Culture isn't an afterthought at Strive. It's something we actively build. At our Gilbert, Arizona location, that looks like Food Truck Fridays and Casual Fridays. Company-wide, we also celebrate throughout the year with holiday potlucks and seasonal gatherings. We're committed to supporting the personal and professional growth of every employee, inside and outside the workplace.

EEO

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

Disclaimer: Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.