[Hiring] LIMS Implementation Specialist @Dedalus

Role Description

As the LIMS Implementation Specialist, you will work as part of the LIMS deployment team with the responsibility to help clients implement and support new Dedalus Laboratory Information Management systems effectively and efficiently. You will:

• Engage in all stages of the deployment project and ensure the client and the deployment project teams are kept best informed, fully trained, and equipped to implement our solution offerings by supporting appropriate solution workshops and training sessions.
• Provide Subject Matter Expertise (SME) to our clients and deployment project teams when product questions, issues, or changes are raised/escalated.
• Review high-level, functional, or detailed designs for upcoming changes to the product.
• Write/update relevant knowledge materials to ensure peers have up-to-date knowledge on the solution for all queries, issues, and changes raised.
• Configure, validate, and support all environments used for demonstrations and training/workshops.
• Conduct and support the configuration and validation of the customers' deployment/training environments to be used for training, testing, and go-live activities.
• Assist clients and deployment project teams in their setup and configuration of local deployment environments by imparting knowledge and empowering them to lead by example.
• Be involved in multiple, complex deployments covering a typical project life cycle from early engagement through to go-live and post go-live activities.

Qualifications

• Extensive background in at least one Pathology discipline (Blood Transfusion, Microbiology, and Blood Sciences).
• LIMS systems implementation/deployment experience.
• Familiar with the setup and configuration of healthcare systems and able to provide effective knowledge transfer and training to high standards.
• Ability to work on multiple, complex tasks and projects to conclusion, with an understanding and application of a broad knowledge of common principles, good practices, and procedures in specialized areas.
• Ability to adapt information to the audience; explain difficult issues clearly, establish consensus, and attain agreement.
• Act as a liaison between clients and Dedalus, providing insight and advice to clients concerning the scope of the solution offerings and high-level benefits to be achieved.
• Interpret the client’s needs, assessing the full requirements while identifying good practices and any opportunities to realize real benefits.
• Effective communication skills collaborating with people at all levels with the ability to manage expectations effectively.

Company Description

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, enabling and enhancing clinical cooperation and processes while making a meaningful difference for millions of people around the world.

• Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world.
• Dedalus promotes diversity, inclusion, equity, and equality and is committed to creating a safe and inclusive culture where we celebrate diversity in all forms and empower everyone to be the best they can be.