[Hiring] Light Commercial Product Support Engineer @Carrier

Role Description

Product technical support to assist internal Carrier/Bryant/ICP staff, field technical service managers with product issue resolution and product improvement initiatives. Support of processes and methods to ensure company objectives in the areas of design, cost, efficiency, quality, and customer satisfaction are met.

• Electronics controls (Electro-Mech, SystemVu, RTU Open, Comfort Link, Premier Link, TruVu, VFDs, BACnet, CCN Bus, ModBus, LAN, LON)
• Low voltage circuitry and experience working with HVAC product experience is desired (design, application or field service related)
• Integration of i-Vu and third-party Building Management Systems is a benefit

This is a full-time, remote position operating on a standard Monday through Friday, 1st shift schedule.

Qualifications

• Associates degree with 5+ years of HVAC experience, OR
• Bachelor’s degree with 4+ years of HVAC experience, OR
• Licensed journeyman with 5+ years of HVAC experience, OR
• HVAC Trained Technician with 10+ years of HVAC experience
• 4+ years of experience in a position with extensive focus on troubleshooting or HVAC process/product improvement
• Willing and able to travel up to 10% of the year, sometimes on short notice
• Must reside in the United States within a reasonable commutable distance to a major airport hub
• Must have a dedicated, quiet workspace and a reliable, high-speed internet connection suitable for daily remote operations

Requirements

• Exceptional customer service skills
• Excellent oral, written, and presentation communication skills
• Proficient with computer software (Windows, Excel, and PowerPoint)
• Must be self-directed with a desire to work within a fast-paced team environment
• Strong problem-solving abilities
• Highly motivated self-starter, and willing to work in a fast-paced and challenging environment
• Valid driver’s license with a clean driving record to travel to job sites as needed

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave:
  • Paid vacation days, up to 15 days
  • Paid sick days, up to 5 days
  • Paid personal leave, up to 5 days
  • Paid holidays, up to 13 days
  • Birth and adoption leave
  • Parental leave
  • Family and medical leave
  • Bereavement leave
  • Jury duty leave
  • Military leave
  • Purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance