[Hiring] Life Insurance Administrator @Offshore 247 Pty Ltd

Role Description

This is a remote position.

• Join the onshore Life Insurance Administration team of an Australian life insurance business.
• Full-time, permanent, work-from-home role.
• Keep applications, policies, and client records accurate and compliant as they move through new business, underwriting, and policy maintenance.
• This is a behind-the-scenes administration role for someone with solid administration experience who is comfortable with a busy workload and stays calm under pressure.
• You will work with the team's systems and your onshore colleagues, not directly with clients.

What you'll be doing

• Support policy administration across the policy lifecycle, including new business, underwriting, and maintenance.
• Assist with application processing, documentation checks, and follow-ups on outstanding requirements.
• Maintain accurate and compliant client, policy, and application records.
• Identify incomplete, incorrect, or missing information and escalate exceptions to the right team.
• Manage your assigned work queues and complete tasks within agreed SLAs.
• Monitor task progress and ensure outstanding items are followed through to completion.
• Keep clear, accurate notes of actions taken, outcomes, and next steps.
• You will work in the team's CRM and Microsoft 365 (Outlook, Word, Excel, and Teams).
• Other online tools may be added, and full training is provided.
• This role does not include inbound or outbound calls, cold calling or lead generation, or giving advice or product recommendations.
• Contact with clients and authorized representatives is handled by the onshore team.

Qualifications

• At least 2 years of administration experience.
• Strong attention to detail.
• Good written and spoken English, and a well-spoken, personable manner.
• Digitally savvy and quick to learn new systems.
• Able to manage high volumes of work and meet SLAs.
• Proactive and adaptable.
• Available Monday to Friday, 6:00 AM - 3:00 PM PHT, working from home.

Nice to have

• Administration experience in a high-volume environment.
• Life insurance administration experience.
• Experience supporting an Australian business.
• Experience using a CRM.

Benefits

• ₱50,000 - ₱55,000 per month.
• 100% work from home.
• Full-time, permanent Philippine employment with Offshore 24/7, supporting an established Australian business.
• Monday to Friday, 6:00 AM - 3:00 PM PHT.
• Complete WFH equipment provided - company laptop and all equipment required for your role.
• HMO coverage from Day 1.
• 20 days paid leave per year - 15 annual leave + 5 sick leave, accruing from Day 1.
• 13th month pay.
• Government-mandated benefits.
• Annual rate and performance review.
• Comprehensive training and ongoing professional development.
• Regular staff events and team activities.