[Hiring] Lien Resolution Specialist @SYNERGY SETTLEMENT SERVICES INC

Role Description

This role involves providing expert lien negotiation and resolution services for personal injury settlements through Synergy Lien Resolution Services (SLRS).

• Manage and negotiate a diverse inventory of liens from start to resolution
• Work directly with ERISA/private insurers, Medicaid, Medicare, Military plans, FEHBA, hospitals, providers, and other lien holders
• Analyze cases holistically to develop effective negotiation strategies
• Independently draft persuasive correspondence using legal research and case-specific facts
• Leverage Synergy tools and third-party resources to support strong reduction arguments
• Maintain accurate documentation of calls, emails, and strategy notes
• Ensure all reduction requests, offers, and lien closure letters are properly filed
• Audit claim summaries for accuracy and duplication
• Follow established policies and procedures while adapting to new processes
• Communicate with clients via phone, email, and the Connexion portal
• Provide consultations and demonstrate subject-matter expertise to attorney clients
• Serve as a trusted resource to internal teams, including sales, lien specialists, and leadership
• Participate in lien-type sessions and team meetings
• Share insights, strategies, and best practices to elevate team performance

Qualifications

• Bachelor’s degree in Legal Studies, Business Administration, Healthcare Administration, or a related field
• 5+ years of hands-on experience in lien resolution (required)
• JD or Paralegal Certification strongly preferred
• Training or certifications in negotiation or conflict resolution are a plus

Requirements

• Strong working knowledge of Microsoft Office Suite
• Exceptional organization, follow-up, and attention to detail
• Professional, confident communicator with clients and internal partners
• Ability to think critically and creatively when crafting negotiation strategies
• Self-directed, dependable, and comfortable working remotely

Benefits

• 100% remote work environment
• Purpose-driven culture focused on real impact
• Collaborative, supportive team
• Opportunity to apply legal and negotiation expertise in meaningful ways