[Hiring] Licensing & Permitting Regulatory Compliance Specialist @Destination Pet, LLC

We are looking to add ato our team!

: Licensing & Field Compliance Manager

$52400 - $92000/ salary

: Occassional

• Manage all new applications, renewals, amendments, transfers, and closures with local, county, state, and federal agencies.

• Conduct jurisdictional research to identify the necessary licenses and permits for each center type.

• Maintain centralized tracking of all regulatory obligations, ensuring clear visibility of deadlines.

• Ensure all filings and submissions are completed 100% on time.

• Retain and organize applications, approvals, and correspondence in approved systems to maintain audit readiness.

• Maintain regulatory records in accordance with the Company’s Record Retention & Destruction Policy.

• Monitor statutory and regulatory changes affecting pet care and veterinary operations.

• Keep a regulatory change log and assess the impact across the portfolio.

• Identify compliance gaps, risks of lapses, and potential agency enforcement exposure.

• Promptly escalate material risks, Notices of Violation, or enforcement concerns to Legal and Compliance leadership.

• Classify licensing obligations by risk tier to prioritize high-impact requirements.

• Track inspection schedules, outcomes, citations, and corrective action deadlines.

• Maintain a centralized repository of inspection reports and agency correspondence.

• Coordinate with Operations, Safety, and Facilities to ensure timely completion of corrective actions.

• Support inspection readiness initiatives and pre-inspection review processes.

• Perform detailed regulatory research, which may require sustained focus for 1–6 hour work sessions.

• Document regulatory processes step-by-step to promote workflow continuity and institutional knowledge retention.

• Continuously refine and standardize workflows to minimize variability and risk.

• Maintain reusable templates, application libraries, and submission checklists.

• Manage incoming field support tickets related to licensing and regulatory compliance.

• Participate in support calls with Center Managers, District Leaders, Project Managers, and DVMs.

• Communicate clearly, professionally, and decisively with operational stakeholders.

• Shift seamlessly between urgent field matters and long-term regulatory projects without compromising quality.

• Maintain a service-oriented approach while enforcing compliance standards.

• Provide licensing diligence during acquisitions and divestitures.

• Identify licensing gaps, transfer requirements, and regulatory risk exposure.

• Coordinate regulatory timelines and documentation during integration transitions.

• Ensure seamless licensing continuity during changes in ownership.

• Partner with Facilities, Operations, Finance, Vendor Management, and Legal as needed.

• Maintain clear role boundaries while ensuring compliance outcomes are achieved.

• Exercise authority to communicate directly with regulatory agencies when required.

• Request necessary documentation from centers and departments to meet regulatory deadlines.

• Demonstrate advanced proficiency in Microsoft 365, including Excel, SharePoint, Outlook, and Teams.

• Have experience with compliance tracking systems, such as Agilence or similar platforms.

• Use DocuSign and have exposure to CLM preferred.

• Comfortably operate within digital workflow and document management systems.

• Show ability to use AI tools responsibly to streamline regulatory research, drafting, and workflow optimization while preserving data confidentiality and accuracy.

• Exhibit exceptional organizational discipline and control over deadlines.

• Work independently on complex regulatory research.

• Maintain strong written documentation skills.

• Demonstrate high responsiveness and accountability to field teams.

• Balance deep-focus work with real-time operational demands.

• Adopt an ownership mindset: tasks impacting pets, people, or regulatory standing are seen through to completion.

• Commit to continuous improvement and operational excellence.

• Achieve 100% on-time renewals, filings, and submissions.

• Prevent compliance lapse-related closures entirely.

• Reduce emergency filings and last-minute renewals.

• Document and standardize repeatable workflows.

• Maintain clean, audit-ready licensing and inspection records.

• Reduce recurrence of regulatory citations.

• Ensure seamless licensing transitions during M&A activity.

• Demonstrate strong field satisfaction and responsiveness of metrics.

• 3–5+ years of experience in regulatory licensing, permitting, compliance management, or related research/administrative/regulatory functions.

• Experience or proven ability to manage multi-jurisdictional licensing across city, county, state, and federal agencies.

• Proven track record of meeting strict filing deadlines with zero preventable lapses and being accountable.

• Strong documentation and workflow standardization experience.

• Experience tracking inspections, corrective actions, and agency correspondence.

• Ability to conduct sustained regulatory research and interpret statutory requirements.

• Advanced proficiency in Microsoft 365 (Excel, SharePoint, Outlook, Teams).

• Experience using compliance tracking or workflow management systems (e.g., Agilence or similar platforms).

• Experience working cross-functionally with Operations, Facilities, Legal, and Finance stakeholders.

• Experience in pet care, veterinary operations, healthcare, or other regulated multi-site environments.

• M&A integration experience involving license transfers, entity changes, or regulatory diligence.

• Experience with contract lifecycle management (CLM) systems.

• Familiarity with DocuSign and digital document execution platforms.

• Experience implementing or improving compliance tracking databases.

• Exposure to AI-assisted research tools used responsibly in regulated environments.

• Experience supporting field teams in a fast-paced, service-oriented compliance function.

• Health, vision, dental, long & short-term disability, and Life insurance

• A Startup mentality company with stable funding

• 401k match

• Pet Care discounts

• Flexible Time Off

• Opportunity to grow your career with a network of like-minded professionals