[Hiring] Liability Claims Specialist @Creative Risk Solutions

Role Description

Step into a role where your client service expertise makes a meaningful impact. We are looking to add a Liability Claims Specialist to join our Creative Risk Solutions team. Creative Risk Solutions (CRS) is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients.

• Consult on and confirm coverage for commercial auto and commercial general liability claims.
• Adjudication of claims; investigate bodily injury/liability claims and negotiate settlements when applicable, utilizing our “Best Practices for Claims.”
• Enter and maintain accurate loss information on a computer system during the claim process.
• Recommend and maintain accurate reserves within reserve authority.
• Negotiate and process interim and final settlements, within settlement authority.
• Research information for responding to questions and complaints posed by our insured’s, claimants, agency partners, and fronting carriers.
• Monitor and control claims in litigation, utilizing our “Litigation Management” guidelines.
• Ensure suits are answered timely by counsel and the best interests of our insured’s and fronting carriers are protected.
• Participate in claim reviews and attend Risk Control Workshops when requested by agency partners or insureds.
• Maintain open and ongoing communication with our customers as noted in the “CRS Communication Expectations” guidelines.
• Identify and pursue subrogation when applicable; identify and report fraud when applicable.
• Help train and mentor Claims Specialist I position.
• Take part in company committees to help the management team develop new standards when warranted.
• Perform special projects and other duties as requested.

Qualifications

• Education: High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU.
• Licensing: Active state specific Life & Health/Property Casualty Insurance agent’s license required or the ability to acquire license within three months of hire.
• Experience: 3-5 years of adjusting property and casualty claims. Prior agency involvement preferred.
• Claims Knowledge, Principles, & Practice: Invests in the understanding and application of claims principles and practices and insurance coverage interpretation as it relates to consulting, evaluating, and resolving claims.
• Workflow & Systems Knowledge: Actively contributes to defined workflows, including related processes, procedures, and deliverables, and utilizing resources to deliver a world class client experience and adhering to compliance requirements.
• Relationship Management: Actively fosters relationships by seeking to understand appropriate parties, prioritizing problem solving, and collaborating to deliver unique and impactful solutions.

Benefits

• Paid Parental Leave and supportive New Parent Benefits.
• Company paid continuing Education & Tuition Reimbursement.
• 401k Profit Sharing.
• Generous time off practices in addition to paid holidays.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities.
• DE&I programs with a paid Diversity Day time off option.
• Consistent merit increase and promotion opportunities.
• Discretionary bonus opportunity.

Company Description

At Creative Risk Solutions, you’ll be part of a collaborative, innovative team that values trust, communication, and client focus. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the Holmes Murphy family.