[Hiring] Liability Claims Coach and Trainer @Crawford & Company

Role Description

This is a key technical coaching role focused on uplifting capability across our Third-Party Administrator (TPA) Liability team, with a particular emphasis on foundational personal injury liability principles and effective claims management practices.

• 3-month Fixed Term Contract – great for experienced professionals seeking a short-term, high-impact role.
• Refresh liability claim handling training materials.
• Support the capability uplift of several liability claim handlers through coaching and practical training support.
• Make an immediate difference across an evolving TPA claims team.
• Responsible for reviewing, enhancing, and embedding Crawford’s liability training materials.
• Deliver hands-on coaching to a cohort of claims handlers across the team.
• Act as a technical leader/coach within the team, supporting claims handlers to build confidence and competence in policy interpretation, liability decision-making, and claims management fundamentals.
• Play a critical part in improving claims outcomes through capability uplift and consistent technical coaching.
• Open to other locations Australia-wide for the right candidate.

Qualifications

• Experienced liability claims professional with a strong technical foundation.
• Genuine passion for developing others.
• Practical, hands-on approach to coaching and training.
• Ability to simplify complex technical concepts and apply them to real claims scenarios.
• Confident and credible liability claims professional with strong technical expertise in policy interpretation, liability assessment, and quantum considerations.
• Experience in mentoring, coaching, or developing less experienced claims professionals.
• Strong communicator who can engage, influence, and build trust across a range of stakeholders.
• Passionate about improving claims quality, consistency, and technical capability across a team.
• Structured and disciplined approach to file management standards and claims best practice.
• Proactive in identifying capability gaps and contributing to training and development solutions.

Requirements

• Strong experience in liability claims, with a focus on personal injury liability claims. Professional indemnity experience highly regarded.
• Proven ability to coach, mentor, or develop claims professionals at varying levels of experience.
• Strong understanding of policy wording, coverage interpretation, liability principles, and quantum assessment.
• Demonstrated ability to apply structured claims handling discipline and best practice file management including the General Insurance Code of Practice and RG 271 Complaints Management processes.
• Excellent communication skills, with the ability to translate technical concepts into practical learning.
• Strong analytical and problem-solving skills, with sound judgement in complex claims environments.
• Tertiary qualifications in law, insurance or a related discipline (desirable).

Company Description

Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.