[Hiring] Lease Administration Coordinator @Sylvan Road Capital, LLC

Job DetailsJob Location: RSH Staffing LLC - Atlanta, GA 30342Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: RemoteJob Shift: DayJob Category: Real EstateLease Administration Coordinator Who We Are Sylvan Road is a technology-enabled, data-centric, and vertically integrated investment management firm focused on single-family real estate. As a pioneer of the emerging institutional asset class of single-family rental housing, Sylvan Road has developed a sophisticated business model over the last decade. We have several distinct business operations in investment management, brokerage, construction, property management, field services and software development, each of which operates in concert with each other to deliver on investor returns and resident satisfaction. Operating primarily as a virtual employer, our success comes from the high value we place on our people, process and technology. Why Work For Us Sylvan Road is experiencing tremendous growth, so we are in the midst of an exciting transformation to better support a high-growth, dynamic business. This opportunity will enable you to make a significant and notable impact within our organization and to contribute to our development. We come to work every day excited by the growth of our industry and our company as we play a role in spurring its expansion and success. We are looking for like-minded people who are passionate about driving innovation in order to make a meaningful difference for our employees, residents and investors. Role Objectives & Responsibilities The Lease Administration Coordinator plays a critical support role across the full spectrum of leasing and renewals operations within the Sylvan Homes portfolio. This versatile team member is responsible for ensuring a seamless leasing journey—from new lease creation to resident renewals—while actively contributing to the development of resident communications, operational strategy, and special initiatives. The ideal candidate thrives in a collaborative, fast-paced environment and is passionate about delivering a consistent and resident-first leasing experience. Key Competencies Operational Agility: Able to pivot between tactical execution and strategic support across leasing functions. Project Coordination: Strong skills in tracking timelines, managing deliverables, and collaborating across departments. Communication & Writing: Capable of crafting clear, engaging, and brand-aligned communications for leasing and renewals. Customer-Centric Mindset: Dedicated to supporting residents throughout their leasing journey with empathy and professionalism. Problem Solving: Takes initiative to resolve issues and improve processes with minimal oversight. Tech Proficiency: Comfortable with PropertyWare, Google Suite, Microsoft Office, and digital collaboration tools. Essential Job Functions Leasing Operations Support Assist in the end-to-end administration of leasing workflows, from initial offer letters to fully executed agreements. Support timely and accurate documentation of lease terms, move-in/move-out schedules, and renewals in the internal system. Collaborate with the leasing team to troubleshoot process delays and ensure a high-quality applicant experience. Project manage marketing reviews of aged assets and marketing efficacy. Renewal Support & Resident Engagement Serve as a primary point of contact for residents approaching renewal, providing timely information and guidance on next steps. Ensure all renewal communications are clear, proactive, and aligned with brand voice and resident expectations. Partner with the renewals team to track lease expirations and support retention goals. Communications & Strategy Development Assist in the creation, testing, and refinement of leasing and renewal email campaigns, templates, and outreach strategies Collaborate with marketing and operations teams to ensure alignment between communication strategy and leasing performance goals. Analyze response trends and feedback to continuously optimize resident-facing messaging. Executive Project Support Support Senior Leadership with special projects related to marketing, lease-up strategy, data reporting, and resident engagement. Contribute to the development and execution of process improvements, playbooks, and operational documentation. Participate in cross-departmental initiatives to enhance the end-to-end leasing experience. Provide guidance and support to project and team members on initiatives. General Departmental Support Be a flexible resource for ad-hoc needs across the leasing operations team, including reporting, audit support, file reviews, and policy documentation. Assist in onboarding new leasing tools, templates, and workflows as needed. Qualifications Bachelor's degree or equivalent experience Real Estate license or ability to obtain your license within 6-months Proven experience in a high-volume sales and operational role; ideally within the SFR space Excellent communication and interpersonal skills Strong analytical and problem-solving abilities Proficiency in data analysis and reporting Knowledge of Fair Housing laws and regulations What We Offer Market rate competitive compensation PTO (paid time off) and 11 company-paid holidays Comprehensive Benefit Package: Medical, Dental, Vision, etc.. Qualifications