[Hiring] Lead Technician @FEDERATED SERVICE SOLUTIONS INC

Role Description

We’re hiring a Lead Technician to be the face of our field installs—owning outcomes, solving real problems, and guiding projects across the finish line. This role is ideal for someone who takes pride in doing the job right the first time, even when working independently and under pressure.

• Deliver high-quality on-site service and customer communication during installation, maintenance, or repair activities, ensuring professional conduct and issue resolution.
• Install and configure low-voltage network cabling and hardware in field environments, adhering to site specs, safety standards, and project timelines.
• Lead vehicle-based installations of telematics, GPS, and electronic systems, ensuring accuracy, calibration, and adherence to manufacturer requirements.
• Diagnose, troubleshoot, and resolve technical issues independently, using diagrams, tools, and software to identify and correct field problems.
• Document work clearly and completely using digital tools, ensuring photos, checklists, and system entries meet closeout and reporting standards.

Qualifications

• High school diploma or equivalent.
• Strong mechanical aptitude and comfort using hand and power tools.
• Excellent communication skills and customer-facing presence.
• Ability to work independently, think critically, and problem-solve in the field.
• Willingness to travel extensively and work flexible schedules (days, nights, weekends).
• Clean driving record and valid driver’s license.

Requirements

• 1+ years of experience in network cabling, telecom, or automotive electronics (nice to have).
• Ability to read wiring diagrams, blueprints, and technical manuals (nice to have).
• Familiarity with telematics or diagnostic tools (e.g., Samsara, GPS platforms) (nice to have).
• Technical diploma or certificate in electronics, automotive, or telecom-related fields (nice to have).
• Certifications such as BICSI Installer, CompTIA Network+, MECP, or equivalent (nice to have).

Benefits

• Competitive Compensation.
• Focus on Culture and Employee Engagement: Emphasizing work-life balance.
• Paid Time Off.
• Medical/Dental/Vision Plans: Starting the first of the month following hire date.
• 401(k) + Company Match.
• Profit Sharing.
• Life and Disability Insurance.
• Employee Discounts, Employee Referral Bonuses.