[Hiring] Lead Service Representative @Schneider Electric

Role Description

Join us as a Senior Service Representative and become the technical expert our customers rely on. You'll deliver hands-on service excellence while identifying opportunities to strengthen partnerships and drive business growth through trusted solutions.

This Lead Field Service Representative - PCS Travel Team position will sit within our U.S. Services business, specifically our ASCO Services team. While this role does not have direct management responsibility of others, the Lead Field Service Representative will help the Services Manager in areas such as:

• Coaching
• Mentoring
• Providing help and guidance to other Field Service Reps in the district
• Taking on some leadership responsibility in customer interactions as directed by the Services Manager

As Lead Field Service Representative - PCS Travel Team, you will:

• Provide preventative maintenance and repair services on ASCO equipment located at the customer’s establishment
• Operate independently in the field with limited supervision
• Demonstrate mastery of all brands of Automatic Transfer Switches (ATS)
• Perform complete PCS start up on projects unassisted as the lead technician
• Demonstrate proficiency of all ASCO communication products
• Successfully complete and demonstrate all functions and responsibilities of an FSR and a SR FSR

This is a designated travel position where a qualified PCS Specialist travels to customer sites for extended durations. The PCS Specialist is assigned to jobs such as complex mods or startups that can last more than a year and include overseas assignments. This position requires strong technical capability as well as project management and detailed job reporting.

A Typical Day for You May Include:

• Coaching and mentoring other Field Service Reps
• Checking the quality of their work and helping to diagnose and solve problems
• Handling any job without onsite support from other techs from a technical level
• Maintaining current passport and ability to travel overseas as needed
• Working away from home for up to three consecutive weeks at a time (includes weekends) on a rotational basis
• Keeping all other core responsibilities and job performance in good standing
• Working as assigned by local district manager when not away on assignment

ESSENTIAL:

• Maintenance and repair of Automatic Transfer Switches (ATS), Power Control Systems (PCS) and Communication products
• ATS: Performs all service functions (startup, maintenance, troubleshooting, repairs, and modifications) on all ASCO ATS product lines as well as other common manufacturers’ ATS
• Ability to interface and add ATS’ to a new PCS (engine start, load shed, communications)
• PCS: Accurately markup PCS drawings during startup
• Demonstrates ability to respond to and resolve all PCS trouble calls
• Performs startup on Standby PCS systems as the lead FST, interfacing with various other trades, contractors and owners’ representatives
• Performs PCS modifications
• Communications: Install, configure, test and troubleshoot all ASCO communications products including, CPMS
• Perform field modifications/changes on operator interface terminal (OIT) products
• FSR Leadership: Write appropriate Methods of Procedure (MOP) for all ATS or PCS service activities as required
• Demonstrate the ability and willingness to qualify Field Service Representatives in ATS, PCS and communication product skills requirements
• Ability to take the lead role on a PCS commissioning project and be the day-to-day on-site manager
• Ability to work effectively across departmental boundaries within ASCO
• Demonstrate the ability and willingness to mentor FSRs and SR FSRs
• Service Administration and Reporting: Complete ATS maintenance reports including summary page, equipment list, recommendations and ATS data sheets
• Accurately maintain and perform parts and tooling inventory counts
• Recognize service opportunities in the field and communicate them through proper channels
• Respond to and coordinate service delivery for emergency service requests within territory

INTERACTIONS:

• Daily interactions include the District Service Manager, Customers, Contractors, peers, Service Administration team, ASCO cross functional teams (e.g., Sales, Project Management, Product Management and Engineering)

WORKING CONDITIONS:

• Must be willing and able to work nights, weekends, and holidays, as needed to meet customer requirements
• Travel is required. Willingness to travel outside of assigned territory, including overnight stays, as necessary to meet customer requirements
• Possess and maintain a valid driver’s license

Qualifications

• Leadership skills necessary to mentor and support team members in the field
• Customer engagement skills required to support the Power Services Manager in key interactions with customers
• 7+ years’ work experience as a shop or field electrical technician with a minimum two-year degree or technical certification in an electrical related program preferred
• Exhibited leadership skills among peer group(s)
• Exhibited knowledge of advanced electrical industry manufacturing standards
• Demonstrated knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing
• Demonstrated report and project summary writing skills

Requirements

• Job related military service (e.g., Naval Nuclear Electricians Mate or Air Force Power Production Technician)
• Technical School Certification or directly related field experience with Automatic Transfer Switches, Power Control Systems, or other low and medium voltage power applications

Benefits

• Care for Yourself and Your Family: medical, dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year
• Invest and Plan Your Future: competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match
• Grow Your Skills and Career: support development through performance discussions, global opportunities, and learning platforms
• Team Up in the Workplace: encourage collaboration, recognition, sharing your voice, and an inclusive workplace
• Support Your Community: volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits