[Hiring] Lead Professional Services Consultant @CDK Global

Role Description

The Lead Business Process Consultant is the highest-level individual contributor within the BPA practice and serves as a strategic advisor, subject-matter expert, and practice leader for the most complex and high-impact customer opportunities. The role directs enterprise, multi-store, and cross-functional assessments; determines which opportunities have the greatest strategic and financial value; and influences senior customer leaders to commit to sequenced actions that produce measurable outcomes. The Lead establishes quality standards for BPA delivery and value realization, shapes integrated CDK opportunities, resolves ambiguity and escalations, and leads through expertise, coaching, calibration, and cross-functional influence without direct people-management responsibility.

Responsibilities & Essential Functions

• Lead the BPA practice’s most complex, strategic, high-visibility, enterprise, and multi-store assessments across Accounting, Fixed Operations, Variable Operations, and F&I.
• Advise Dealer Principals, ownership groups, senior dealership executives, and internal leaders on performance, financial impact, process maturity, technology utilization, and transformation priorities.
• Synthesize complex operational, financial, workflow, customer, and solution-utilization data into an enterprise-level point of view, quantified business case, and sequenced roadmap.
• Determine the highest-value opportunities and strategic trade-offs, including what the customer should implement directly and where integrated CDK or Consulting support will accelerate value.
• Lead executive readouts and decision discussions that secure alignment, customer commitment, accountable owners, investment decisions, and actions required to realize measurable value.
• Shape and qualify significant customer opportunities by connecting complex business challenges to integrated CDK capabilities in partnership with Sales and senior business leaders.
• Serve as the escalation point and subject-matter expert for ambiguous assessments, difficult customer situations, high-stakes recommendations, and barriers to value realization.
• Define and continuously improve BPA methodologies, tools, templates, KPI frameworks, quality standards, AI-enabled delivery practices, and value-realization measures.
• Provide functional leadership, coaching, calibration, and quality review for Business Process Consultants and Senior Business Process Consultants; this role does not have direct reports.
• Lead cross-functional alignment with Sales, Customer Success, Professional Services, Product, and Support to remove systemic barriers and strengthen customer outcomes.
• Identify patterns across customers and markets and translate them into recommendations for solution strategy, service offerings, enablement, and scalable delivery.
• Represent the BPA practice in internal leadership discussions and selected customer or industry forums.
• Independently manage strategic priorities, concurrent executive engagements, travel, and deliverables while modeling strong operational discipline.

Qualifications

• Typically 10 or more years of experience in retail automotive dealership operations, automotive consulting, business transformation, or a related field.
• Expert-level dealership operational knowledge across multiple functions, with demonstrated ability to integrate Accounting, Fixed Operations, Variable Operations, and F&I perspectives.
• Demonstrated success leading high-impact, enterprise, multi-store, or otherwise complex assessments and executive advisory engagements.
• Advanced ability to interpret financial and operational data, quantify business impact, and build compelling strategic recommendations, ROI narratives, and sequenced transformation roadmaps.
• Executive presence and demonstrated ability to influence dealership ownership, senior customer leaders, and internal executives without formal authority.
• Expert consultative discovery, facilitation, critical thinking, opportunity shaping, negotiation, and solution-development skills.
• Demonstrated ability to establish standards, improve methodologies, coach experienced professionals, and lead through influence as an individual contributor.
• Ability to resolve ambiguity, balance customer and business considerations, and guide decisions in complex or escalated situations.
• Demonstrated ability to recognize patterns across engagements and translate them into scalable service, solution, or operating-model improvements.
• Ability to set standards for responsible AI-enabled delivery and determine where human expertise and judgment are required.
• Exceptional written and verbal communication, cross-functional leadership, and stakeholder-management skills.
• Willingness and ability to travel if needed.
• Valid driver’s license and ability to rent and safely operate a vehicle; valid passport for travel within North America and the Caribbean, as required.

Preferred Skills & Qualifications

• Leadership experience within a dealership group, automotive technology company, or consulting practice.
• Experience designing assessment frameworks, consulting methodologies, KPI models, customer value programs, or value-realization governance.
• Experience with CDK or comparable dealership platforms across multiple operational functions.
• Experience shaping complex sales opportunities, executive business cases, and cross-functional solution strategies.
• Bachelor’s degree in Business, Accounting, Finance, Operations, Automotive Management, or a related field; advanced degree or relevant professional certification is a plus.
• Experience presenting to executive audiences and representing an organization in customer or industry settings.
• Experience establishing responsible, scalable uses of AI, analytics, workflow automation, or business intelligence in consulting delivery.

Salary & Benefits

• Salary: $117,000K-$136,000K + Bonus
• Medical, dental, and vision benefits
• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement