[Hiring] Lead Consultant @Open Text Technologies India Pvt Ltd

Role Description

The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.

• Troubleshoot and find resolutions/workarounds to incidents
• Design, develop and test fixes for problems arising on top of customizations to OT products
• Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.
• Work on performance tuning
• Perform deployments and applying product patches. Perform Upgrades, Migrations.
• Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud, Customer premises, or 3rd party IaaS.
• Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.

Qualifications

• 8 - 12 years of experience supporting OpenText Captiva (Intelligent Capture) including development and maintenance of customizations.
• Exposure to remote administration services, or cloud operations environment.
• Resource who has clear understanding of:
• Captiva architecture
• Captiva Customizations
• Captiva Administration
• Captiva Capture Flow Development
• Captiva various Modules
• Should have deeper technical knowledge on Captiva development process (e.g., Captiva Capture flow)
• Operating Systems: Linux and/or Windows.
• Strong troubleshooting skills – Maintenance and support
• Knowledge of code fixes and packaging releases
• Good understanding on Customizations
• Directory Services: Open-LDAP, Active Directory
• Knowledge of patching and upgrade
• Proficient in techniques for performance tuning and tuning RDBMS query performance
• Database: MSSQL, Oracle (DML and routine maintenance tasks)
• Excellent communication / presentation / verbal and written communication skills.

Requirements

• Prior experience working in an ISO27001 certified work environment
• ITIL Foundation certification

Benefits

• OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
• Join us on our mission to drive positive change through privacy, technology, and collaboration.
• At OpenText, we don't just have a culture; we have character.
• Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.
• OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws.
• Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone.