[Hiring] Language Access Program Manager, Strategy @Advocate Health

Role Description

Must have the ability to lead strategic planning process and revenue growth for Enterprise-wide Language Services, including vision development and goal setting. Project Management certification is helpful.

Qualifications

• Bachelor's degree required in business, healthcare administration, strategy, or related field.
• Master's degree in business administration, healthcare administration, or related field (preferred).
• Project management (PMP) or strategy certifications preferred.

Requirements

• Typically requires 7+ years of progressive experience in healthcare strategy, program management, or business development.
• Experience developing and executing enterprise growth strategies in healthcare (preferred).
• Experience with revenue optimization and financial sustainability initiatives (preferred).
• Experience leading innovation programs from concept through enterprise-scale implementation (preferred).
• Knowledge of value-based care models and their implications for language services (preferred).
• Experience with executive stakeholder management and board-level presentations (preferred).

Major Responsibilities

• Lead strategic planning processes for Enterprise Language Services including vision development and goal setting.
• Drive innovation initiatives to advance language access capabilities, service delivery models, and technology adoption.
• Conduct market analysis and environmental scanning to identify trends, opportunities, and competitive positioning.
• Develop and execute growth strategy including service expansion, new market entry, and partnership opportunities.
• Lead revenue strategy and optimization including revenue cycle analysis, billing optimization, and financial sustainability.
• Manage program development and evolution from concept through implementation and evaluation.
• Build business cases for strategic investments including ROI projections and impact analysis.
• Partner with AVP leadership on long-term vision, strategic initiatives, and organizational development.
• Collaborate with clinical and operational leaders on service line integration and enterprise advocacy.
• Lead enterprise service line advocacy and stewardship to position language services as an enterprise asset.
• Manage strategic partnerships and external relationships that advance department capabilities.
• Develop and present strategic recommendations to executive leadership.
• Monitor and report on strategic initiative progress, outcomes, and ROI.
• Facilitate cross-functional strategic alignment across all Language Services functional areas.

Knowledge / Skills / Abilities

• Strategic planning and execution skills with experience developing and implementing organizational strategy.
• Innovation management skills with ability to identify and advance new service delivery models.
• Market analysis and competitive intelligence skills for healthcare services.
• Revenue strategy and financial analysis skills including revenue cycle and billing optimization.
• Business case development and ROI modeling capabilities.
• Strong executive communication and presentation skills.
• Program management skills from concept through implementation and evaluation.
• Strategic partnership development and relationship management skills.
• Cross-functional collaboration skills for aligning diverse stakeholders around strategic priorities.
• Healthcare industry knowledge including language access regulations and trends.
• Change management skills for leading strategic transformation initiatives.
• Data-driven decision-making with ability to monitor and report on strategic outcomes.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Disclaimer

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.