[Hiring] L3 Cloud Operations Engineer @ScalableOS

Role Description

As an L3 Cloud Operations Engineer, you are the senior technical leader within our Cloud Operations team. This role combines deep hands-on technical expertise with technical leadership, mentoring, and operational oversight. You will serve as the highest-level escalation point within the service desk function, tackling the most complex incidents across cloud infrastructure, networking, security, and back-end systems for our global hedge fund and financial services clients.

Beyond individual technical contribution, you will provide technical guidance and mentorship to L1 and L2 engineers, drive process improvements, lead major incident resolution, and act as a bridge between the service desk and senior engineering leadership. You set the standard for technical excellence, client communication, and operational maturity across the team. This role reports directly to the Head of US Managed Services, with a natural career progression into a Team Lead position within the US Managed Services organization.

Qualifications

• Minimum 5+ years of experience in a third line (L3) or senior helpdesk/service desk/cloud operations role within an MSP or MSSP environment
• At least 2 years of experience in a technical leadership, senior escalation, or mentorship capacity
• Extensive experience supporting enterprise Windows environments, Microsoft Azure, Office 365, and hybrid infrastructure
• Proven track record leading major incident resolution and driving root cause analysis in client facing environments with stringent SLAs
• Hands-on experience with Jira Service Management and Jira for project and change management

Requirements

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent day shift schedule.

Company Description