[Hiring] Kooth Engagement Lead @Kooth

Role Description

The Kooth Engagement Lead is responsible for driving awareness, uptake, and sustained usage of Soluna by Kooth (for children and young people) and Qwell (for adults, where applicable). Operating primarily through a digital and virtual-first community engagement strategy, this role acts as the dedicated Engagement Lead for specific contracted areas, while also collaborating flexibly across local, regional, and national levels. You will build repeatable, scalable engagement pathways through live virtual sessions, webinars, asynchronous resources, pre-recorded content, and self-serve toolkits across both youth and professional/referrer audiences. Beyond direct engagement delivery, you will play an active role in elevating outreach approach, quality and team best practice.

How You’ll Make an Impact

• Virtual Engagement & Outreach (CYP & Education)
  • Plan and deliver engaging, high-impact virtual assemblies and presentations directly to children and young people (CYP) in secondary schools, colleges, and higher education settings.
  • Deliver high-value in-person engagement on an occasional, strategic basis where maximum impact is guaranteed.
• Professional, Referrer & Community System Integration
  • Promote Soluna and Qwell through adaptive formats including live virtual delivery, pre-recorded material, and self-serve partner toolkits.
  • Deliver concise virtual awareness sessions and asynchronous resources to teaching staff, school leaders, and pastoral teams.
  • Drive service uptake and signposting for Soluna and Qwell by partnering with key healthcare and community referrers.
  • Deliver virtual information sessions and distribute digital communications to build trust and awareness among parents and carers.
  • Represent the organisation at critical regional network meetings to present Soluna and Qwell.
• Webinar Strategy & Delivery
  • Co-host and deliver national and regional webinars targeting young people, parents/carers, educators, and healthcare professionals.
  • Tailor webinar content and interactive features to suit specific audience needs.
• Strategic Alignment, Cross-Regional Support & Commissioner Collaboration
  • Serve as the main engagement contact for dedicated contract areas while working flexibly across regions.
  • Collaborate closely with internal teams to ensure local engagement plans align with commissioner KPIs.
  • Prepare clear, data-led engagement summaries and reports.
  • Proactively source and verify new contacts across healthcare, education, and third-sector organisations.
• Practice Development & Team Collaboration
  • Actively participate in practice development groups and contribute to continuous service improvement.
  • Engage actively in team meetings, sharing local insights and fostering a collaborative team culture.
• CRM & Operational Excellence
  • Maintain up-to-date, accurate records of all outreach, contact sourcing, and engagement activities.
  • Analyse monthly performance data to refine and adapt virtual outreach approaches.

What You’ll Bring

• Proven experience in virtual delivery, online training, webinar hosting, or public speaking to diverse audiences.
• Ability to design and utilise flexible delivery models tailored to both youth and professional referrer audiences.
• Adaptability to manage dedicated contract responsibilities while collaborating across regional and national projects.
• A collaborative mindset with a desire to contribute actively to team meetings and practice development groups.
• Exceptional communication skills with the ability to build rapport and drive engagement in a remote environment.
• Strong organisational skills with experience using a CRM system.
• Experience or strong understanding of the education, youth work, mental health, or community healthcare sectors.
• Capability to understand contract KPIs and translate data into actionable outreach strategies.
• Proficient and excited by the latest tech and virtual interactive tools.

Desirable

• Understanding of safeguarding protocols, digital health platforms, or NHS/Local Authority commissioning structures.
• Experience working alongside Commercial or Business Development teams to support contract delivery.

What You’ll Get

• Base salary of up to £28,860 annually.
• Generous Annual Leave: 28 days of annual leave plus public holidays.
• Professional Development: Yearly professional training programmes tailored to your career aspirations.
• Financial Security: Pension contributions and an annual performance-based bonus.
• Health and Well-being: Comprehensive AXA Health Insurance or Cash Plan and access to an Employee Assistance Programme (EAP).
• Life Assurance: Coverage providing up to four times your annual salary.
• Flexible Working: Remote working options for a better work-life balance.
• Lifestyle Benefits: Cycle to Work Scheme and Incapacity Income Protection.