[Hiring] Junior Implementation Specialist @Banyan Software

Role Description

The JR Implementation Specialist is a growth role and a chance to learn HR operations and the HR4 platform from the inside, alongside a dynamic team working to get every dealership onto the Tier 5 track. You will build knowledge by doing:

• Being assigned clients to support
• Learning the employee lifecycle from recruitment through performance management
• Seeing first-hand how HR4 supports the client

The core of the role is supporting the Implementation Consultants as they move clients through the HR4Way process. As you master HR4, you take on more of the setup and quality work, saving the Consultant time so they can focus on micro-learning and change management.

The HR4Way

• Discipline: Consistency, follow-through, and care are how trust is earned on this team.
• Customer orientation: Everything we do serves the client.
• The white glove approach: Our setup process is structured and deliberate.
• An eye for detail: You check organization and flow, catching what others miss.
• Close the loop: Every checklist item, audit, and task is followed through to completion.
• Knowledgeable: We invest in understanding before action.

What You Will Learn

• The employee lifecycle: recruitment, hiring, onboarding, engagement, training, and performance management.
• The Tier 5 organization: the elements that define a Tier 5 dealership.
• Dealer culture: how dealerships operate and how HR works within them.
• The HR4 platform: every app you will support and audit.
• The HR4Way process: the standardized methodology Consultants follow.

Key Responsibilities

• Setup Support & Quality:
  • Support the Consultants with the activities required to move clients through the HR4Way process.
  • Review client employee data, policies, and job descriptions for accuracy.
  • Audit new setups against the checklist.
• Knowledge Building & Dealer Immersion:
  • Be assigned clients to support as the primary way of building knowledge.
  • Learn the employee lifecycle, HR operations, and the elements of a Tier 5 organization.
  • Spend time experiencing dealer culture.
• Reporting & Special Projects:
  • Use the Reports & Analytics app to surface insights.
  • Take on special projects such as re-running reports.
  • Help update resources across the client network.

How We Work

• Adopt HR4's daily morning and closing routines.
• Maintain Jira as your daily task board.
• Plan the week in advance, with setup support, audits, and reporting built into your schedule.

Growth & Development

• Learn HR4's micro-learning training methodology.
• Learn Claude in action within HR4.
• Grow into a contributor who adds real value.

Your Tools

• Jira: the operational foundation.
• HR4: the all-in-one system.
• Claude: where we hold our client personas.
• Microsoft 365: Word, Excel, PowerPoint, Outlook, and Teams.
• Canva: branded decks, workflows, and visual assets.

Qualifications

• University graduate, or college graduate with 1 to 2 years of relevant experience.
• Excelled in school and genuinely enjoyed assignments and research.
• HR experience, or a keen fondness for learning about HR.
• Tech-savvy: this is an absolute must.
• Fluency in French is an asset.

Who You Are

• You are early in your career and hungry to learn.
• You are tech-savvy and pick up new software quickly.
• You have an eye for detail and notice what others miss.
• You love to learn and bring genuine curiosity to HR.
• You champion the HR4Way and model the standards.

Department

Implementation and Client Success

Reports To

Implementation Manager

Employment Type

Full-Time

Location

Remote

Compensation

$48,000 to $52,000 CAD per annum

Vacation

3 weeks paid vacation

Languages

English required, French an asset

Company Description

HR4 Ltd. is a small company that moves fast and strives for excellence. Being part of our team means you will have a whole lot of responsibility and impact.