[Hiring] Junior Customs Declaration Agent @Sourcefit

Role Description

We are seeking a detail oriented Junior Customs Declaration Agent to support Singapore import and export customs permit processing for a trade technology client. The role processes assigned permit requests from receipt to completion:

• Reviewing documents
• Validating information prefilled by the client's AI assisted platform
• Clarifying missing details with customers
• Preparing and submitting declarations
• Returning completed permits

No customs background is required. You will complete a structured training program and work under the guidance of a Team Lead and a Senior Processor, moving to independent processing once you pass the readiness assessments.

Qualifications

• At least 1 year of BPO experience in back-office processing, data entry, document review or customer service.
• Strong attention to detail, with a record of accurate work in a high volume or transaction-based environment.
• Clear written and verbal English, with the ability to write concise, professional messages to customers.
• Comfortable working in web portals, ticketing systems and Microsoft Excel.
• Able to follow detailed procedures, manage several open requests at once and meet daily productivity and accuracy targets.
• Willing to complete the full training program and pass the readiness assessments before handling live transactions.
• Has a quiet home workspace and a stable internet connection suitable for a Work from Home setup.
• Willing to work the assigned day shift, including public holidays when rostered.

Requirements

• Request intake and document review
• Declaration processing
• Customer communication and case closure
• Records, quality and development

Benefits

• Work from Home setup
• Monday to Friday, day shift with staggered start times between 8:00 AM and 10:00 AM, Philippine time
• Three weeks of structured training, followed by supervised processing of live transactions before independent work
• Work on public holidays may be required based on the assigned roster

Nice to Have's

• Experience in logistics, freight forwarding, shipping documentation, or import and export operations.
• Familiarity with commercial invoices, packing lists, airway bills and bills of lading.
• Exposure to customs permit declarations for Singapore or other Asia Pacific markets.
• Experience validating data produced by OCR, AI or other automation assisted tools.