[Hiring] Journeyman Management Analyst @Advanced Technology Leaders Inc

Role Description

Advanced Technology Leaders, Inc. is seeking qualified applicants to support the Small Business Administration (SBA) in the production implementation, support and operations of its custom solution that leverages the Amazon Web Services (AWS) cloud.

The Journeyman Management Analyst supports the U.S. Small Business Administration (SBA) Unified Lending Platform (ULP) program by assisting with:

• Organizational studies
• Business process analysis
• Workflow evaluation
• Requirements development
• Operational documentation
• Process improvement initiatives

The analyst works with various stakeholders to evaluate existing processes and identify opportunities to improve operational efficiency, effectiveness, consistency, and customer service.

Responsibilities & Duties

• Conduct organizational studies, evaluate business operations and processes, analyze workflows, and assist management in identifying opportunities to improve efficiency and effectiveness.
• Work closely with SBA stakeholders, program management, business users, subject matter experts, software development, quality assurance, and operations personnel.
• Collect and analyze information, document current and future-state processes, identify operational gaps, and develop practical recommendations for process improvement.
• Gather and document business and functional requirements; develop process maps, workflow diagrams, standard operating procedures, operations manuals, user guides, and other program documentation.
• Support the evaluation and implementation of ULP system and process changes.
• Assist with data collection and analysis, preparation of reports and presentations, tracking of action items and requirements, and development of management products.
• Participate in meetings, working groups, requirements sessions, process reviews, and operational activities.
• Coordinate information between SBA business stakeholders and ULP technical teams.

Qualifications

• Bachelor’s degree in business administration/management or comparable experience
• 1-year relative work experience
• Ability to work with customers, clients, and employees, respond to questions in meetings, group settings, and in writing relaying technical information in understandable format to a variety of technical levels of comprehension.

Preferred Qualifications

• Experience working with geographically distributed teams.
• Experience working with business improvement initiatives.
• Experience supporting a federal government program or government contractor.
• Knowledge of requirements management and traceability.
• Experience supporting software development or information technology programs.
• Experience developing Standard Operating Procedures (SOPs), process guides, or operations manuals.
• Familiarity with Agile software development methodologies.
• Familiarity with Jira or similar requirements and issue-management tools.
• Familiarity with business process modeling or process mapping tools.

Knowledge, Skills & Abilities

• Intensive analytical skills necessary to comprehend real-time issues.
• Comprehension of networking/distributed computing environment concepts.
• Good technical skills with a thorough understanding of data communications and data center technology.
• Strong attention to detail.
• Strong oral and written communication skills.
• Ability to prepare and effectively communicate both in written format and verbally, the development and implementation of related security policies and standards; regulatory compliance issues and remediation recommendations.
• Advanced problem-solving skills required to find solutions to problems that are technically complex and require collection, interpretation and analysis of data from diverse sources.

Work Environment

This is a fully remote position supporting the U.S. Small Business Administration (SBA) Unified Lending Platform (ULP). The employee will perform assigned duties from an approved remote work location and must maintain a professional, secure, and distraction-free home office environment conducive to the performance of contractual duties.

Physical Demands

• Ability to sit and work at a computer workstation for extended periods; use a keyboard, mouse, telephone, headset, and other standard office equipment; and perform repetitive hand and wrist movements associated with computer-based work.
• Ability to participate in extended virtual meetings, training sessions, and collaborative work activities using video conferencing, telephone, and other communication platforms.
• Ability to occasionally stand, walk, reach, bend, and move within the approved remote workspace to perform routine work-related activities.
• The position may occasionally require lifting or moving light office equipment or materials, generally up to approximately 20 pounds.

Travel

As needed.

Benefits

• Medical, Dental, and Vision Plans offered to all employees.
• 401K plan with up to 4% matching.
• Long-term and Short-term Disability.
• Standard Life Insurance.
• Training and Tuition Assistance.
• Paid Time Off (PTO).

Apply online at www.at-leaders.com and click on Careers.

This position is in support of current opportunities.