[Hiring] Journey Consultant @Nortal

Role Description

We are looking for Journey Consultants to support the development, configuration, and optimization of customer engagement journeys using Adobe Experience Platform (AEP), Adobe Real-Time Customer Data Platform (RT-CDP), and journey orchestration technologies.

• Collaborate closely with the Senior Journey Consultant, AEP Architect & Mentor, Campaign Specialists, UDX data operations, and UDX team members transitioning to AEP.
• The role combines audience segmentation, personalization, data troubleshooting, and live journey support.
• Help translate business and marketing requirements into reliable, data-driven customer experiences while supporting the team's adoption of Adobe technologies.

Qualifications

• Hands-on professional experience working with Adobe Experience Platform (AEP) and Adobe Real-Time CDP, including audience and segment creation.
• Experience with Adobe Journey Optimizer (AJO) or comparable journey orchestration platforms such as Unica, Salesforce Marketing Cloud, or Braze.
• Practical experience implementing personalization rules, dynamic content, and conditional content logic in marketing platforms.
• Strong understanding of customer profiles, event data, audience qualification, and data flows within customer data platforms.
• Experience investigating data flow issues, analyzing event and profile data, and troubleshooting audience or journey execution problems.
• Working knowledge of SQL or a comparable query language for data analysis and validation.
• Ability to translate marketing requirements into audience definitions, personalization logic, and journey configurations.
• Strong analytical and problem-solving skills, with attention to data accuracy and execution quality.
• Experience collaborating with cross-functional teams, including marketing, campaign operations, and data engineering.
• Advanced English level is required for this role, as you will work with US clients.
• Availability to work during US Eastern business hours.

Requirements

• Support the configuration, execution, and troubleshooting of customer journeys using Adobe Journey Optimizer (AJO) or comparable journey orchestration technologies.
• Investigate and troubleshoot data flows, audience qualification issues, event processing, and profile data inconsistencies.
• Use SQL or similar query languages to analyze datasets, validate segmentation criteria, and investigate data-related issues.
• Collaborate with data operations teams to identify data quality issues and resolve dependencies affecting campaign or journey execution.
• Support live customer journeys by monitoring execution, investigating issues, and coordinating resolutions with technical and business stakeholders.
• Work with Campaign Specialists to ensure audience definitions, personalization rules, and journey configurations align with campaign requirements.
• Support team members transitioning from legacy marketing platforms to Adobe Experience Platform by sharing knowledge and explaining relevant workflows.
• Document configurations, technical findings, troubleshooting steps, and operational procedures.
• Collaborate with distributed teams and US-based stakeholders, maintaining clear communication and reliable handoffs.
• Take part in Nortal's Technical Interviewer Program, conducting technical interviews for your account and other accounts to help build the teams behind Nortal's growth.

Benefits

• Competitive USD salary.
• 100% remote work.
• Paid time off & national holidays.
• Sick leave.
• Annual credit.
• Team-building activities.
• Birthday off.