[Hiring] IVAS Quality & Risk Management Senior Director @CBRE

Role Description

As a CBRE VAS Quality & Risk Management (QRM) Senior Director, identifies, manages and mitigates risk through an established global framework leveraging our perspectives, scale and connections to provide industry-leading valuation and advisory services. Institutional Funds Valuations (IVAS) is a fast growing department of CBRE VAS dedicated to servicing the appraisal requirements of large institutional fund clients. The purpose of this position is to implement the CBRE Quality and Risk Management (QRM) function within IVAS.

This will include the enforcement, oversight and delivery of the QRM Framework as applicable to IVAS. You will engage with clients and will be an integral part of both the IVAS department and the QRM team, with a passion for innovation and the desire to build something unique.

What You'll Do

• The QRM Director (IVAS) is an experienced appraisal professional who serves as the subject matter expert for the implementation and delivery of the QRM Framework across IVAS.
• Ensure processes, procedures and the delivery of services are in line with regulatory, client and internal guidelines.
• Provide ongoing support for appraisers and IVAS management to manage risk.
• Approve incoming Risk Assessments (RA) and participate in the appraisal review process.
• Ensure all appraisals are of high quality, comply with internal guidelines, uphold appraiser independence and are in line with regulatory and client standards, including USPAP requirements.
• Collaborate closely with all key stakeholders to drive Quality and Risk Management initiatives within the Division.
• Ensure compliance with the Global and United States QRM Framework through the following activities:
• Ensure IVAS compliance with the CBRE VAS Appraisal Report Review Process.
• Ensure IVAS adherence to VAS Practice Area Guidelines (PAG) and key risk mitigation procedures.
• Follow Risk Assessment procedures.
• Follow escalation procedures.
• Implement systems to track client contracting status.
• Follow and implement audit procedures.
• Drive and deliver initiatives to embed Core-QRM Operational Concepts into IVAS Workflow Platforms.
• Identify knowledge needs, assist with best-practice communications, training, continuing education and mentoring.
• Gather client feedback, identify process gaps and improvement opportunities, and support technology innovation.
• Create and maintain all registers/licenses and associated procedures to ensure regulatory, client, QRM Framework and PAG requirements are met.
• Ensure all master service agreements and valuation and advisory contracts are executed in accordance with QRM Framework and PAG requirements.
• Support business development initiatives by participating in proposal responses and new business initiatives.
• Prepare marketing material/pitches, focusing on communicating the benefits of QRM.
• Improve CBRE's position during contractual negotiations by actively participating in strategy planning and client meetings.

Qualifications

• Bachelor's Degree with a minimum of 10 years of commercial appraisal experience, preferably involved with Institutional Funds clients.
• In lieu of a degree, a combination of experience and education will be considered.
• Must have General State Certification/License in at least one state and MAI designation.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Advanced knowledge of the Uniform Standards of Professional Appraisal Practice (USPAP) preferred.
• Ability to lead the exchange of complicated and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage, and achieve targets with a direct impact on multiple department results within a function.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Expert organizational skills and an advanced inquisitive approach.

Benefits

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Discretionary bonus based on CBRE's applicable benefit program