[Hiring] IT & Systems Operations Analyst @HireHawk

Role Description

The IT & Systems Operations Analyst is a cross-functional role supporting both Technology Operations and Corporate IT functions. This position is responsible for maintaining the operational backbone of internal systems, including integrations, SaaS platforms, and employee access management. This is not a traditional help desk role. The analyst will work across multiple enterprise systems, supporting integrations, monitoring system performance, and ensuring security and operational efficiency. The role offers exposure to a wide range of technologies and close collaboration with engineering and IT leadership, providing strong opportunities for growth.

Responsibilities:

• Integration Monitoring & Issue Resolution
  • Monitor integration platforms and resolve system errors across key workflows (e.g., eCommerce, 3PL, vendor tools)
  • Diagnose issues and escalate complex cases with documented root cause analysis
  • Track and report on system performance metrics, including error rates and SLAs
• Integration Support & Maintenance
  • Assist in building and testing system integrations (data mapping, configurations, connections)
  • Perform routine maintenance tasks such as reprocessing failed jobs and updating credentials
• ERP & Systems Support
  • Maintain system templates, reports, and saved searches
  • Ensure data accuracy through regular system audits and cleanup
• Documentation & Reporting
  • Create and maintain runbooks for troubleshooting common issues
  • Document processes and maintain standard operating procedures (SOPs)
• Onboarding & Offboarding
  • Provision and deprovision user accounts across internal systems
  • Manage contractor access and ensure timely expiration of accounts
• SaaS Administration
  • Maintain platform hygiene, including user access and permissions
  • Conduct regular access reviews aligned with security best practices
  • Track software usage and support license optimization
• IT Support
  • Troubleshoot access issues, login problems, and system errors
  • Manage and respond to support tickets within defined SLAs
• Security & Compliance
  • Support security initiatives, including training compliance tracking
  • Assist with device management and endpoint security (MDM tools)
  • Maintain asset inventory and software renewal schedules

Qualifications

• 1–3 years of experience in IT support, systems administration, or technology operations
• Experience with Google Workspace Admin and at least one SaaS platform (e.g., Slack, Shopify, or similar)
• Basic understanding of APIs, integrations, and data flows
• Experience with ticketing systems and working within SLAs
• Strong attention to detail and ability to follow documented processes
• Clear written communication skills
• Ability to work independently in a remote environment

Requirements

• Exposure to ERP systems (e.g., NetSuite)
• Familiarity with integration platforms (iPaaS tools)
• Experience with MDM tools (e.g., Intune, Jamf)
• Knowledge of identity and access management (SSO/SAML)
• Basic scripting or automation experience
• Background in eCommerce, retail, or DTC environments

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services.
• Option to withdraw up to 50% of approved earnings before payday.