[Hiring] IT Support Specialist @Generation

Role Description

About the contractor role:

• Location requirements: Remote (with reliable WiFi)
• Start date: End of January 2027
• End date: End of May 2027
• Type contract: 4-month contractor for online training. Instruction will be done primarily in English and also supported in Spanish

What you’ll do:

• Facilitate “IT Support Specialist” online training based on existing content
• Ensure the involvement and active participation of learners in the training program
• Adapt teaching based on feedback and results from learners
• Monitor, integrate, and respond to learners' contributions and requests on communication channels (MS Teams)
• Manage attendance of learners with the Assistant Instructor through digital tools (Canvas LMS)
• Conduct assessments and report data on traceability tools, regularly reporting progress
• Share feedback with the Generation team and implement recommendations for quality training
• Effectively use digital tools such as MS Teams and GDrive for instructional tasks
• Provide quality, effective, rigorous, relevant, and adapted training to an adult audience
• Develop strong and trusting relationships with learners based on their strengths and challenges
• Be accessible to learners through office hours and strategic learning opportunities
• Monitor learner progress by reviewing data (attendance, assignments, assessments), grading, and identifying strategies to support needs
• Respond to learners' communications on program channels (e.g., Teams, Slack)
• Ensure accurate recording of assessments and regular reporting of learner progress
• Engage in ongoing analysis and feedback with the Generation team to maintain quality training

Supplementary Activities:

• Deliver periodic summaries reflecting insights from interactions with learners
• Assess and advise the Generation team on obstacles to learners' success
• Participate in organizing the cohort launch (e.g., lead pre-program orientation sessions)
• Attend onboarding sessions as agreed with the Generation team
• Coach and train the Assistant Instructor
• Attend upskilling sessions of the program content

Qualifications

• At least 3 years of industry experience in an IT Support role (e.g., IT Support Specialist or IT Service Desk Analyst)
• 2+ years of teaching experience
• B2 or C1 level of English with the capacity to teach technical classes in English
• Solid knowledge of technical topics, including:
• Programming (Variables, Data Types, Control Flow, Functions, Web APIs)
• Linux (SSH, Unix File System Permissions, Vim, Systemd, Enterprise Linux)
• General Computing (Binary and Hexadecimal arithmetic, CPU Architectures, Cloud Computing essentials)
• Networking (TCP/IP stack, Ethernet Frames, IP Packets, DNS, HTTP)
• Security (Passwords, Authentication vs Authorisation, Firewalls)
• Experience as a professional adult trainer is essential
• Strong command of digital tools, particularly:
• Google Workspace
• MS Teams (including whiteboard, polls, breakout rooms)
• Excellent communication skills (writing and oral expression)

Requirements

• Identify with the mission of Generation
• Interest in social and educational initiatives
• Resilience, adaptability, and flexibility
• Motivation to work with young adults facing barriers to job opportunities
• Ability to work rigorously and independently
• Thrive in a fast-paced and dynamic work environment

Benefits

• Opportunity to make a meaningful impact through training and support
• Flexible remote work environment
• Professional development opportunities

Company Description

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high-priority global workforce transition topics to inform decision-making by workforce system stakeholders. For more information, visit generation.org .