[Hiring] IT Support Specialist @Pearl

Role Description

You will serve as the primary internal IT resource, responsible for building and managing the company’s IT systems from the ground up. Your mandate includes:

• Device management
• Onboarding/offboarding
• Integrations
• Automation
• Compliance management

This is not a support ticket role—this is a systems ownership role. The ideal candidate is proactive, technically skilled across Apple and Microsoft ecosystems, detail-oriented, and thrives in a high-growth, fast-paced environment. You will work directly with operations leadership and coordinate with an external IT consultancy as needed, but you are the internal owner of all IT systems.

Your Impact

You will play a critical role in elevating the quality and effectiveness of video content across campaigns and brand initiatives. Your work will directly influence:

• Audience engagement
• Brand perception
• Campaign performance through compelling storytelling and polished execution

By improving production efficiency and maintaining high creative standards, you will help deliver consistent, high-impact multimedia outputs. You will also contribute to stronger collaboration across creative and marketing teams, ensuring projects are delivered on time and aligned with brand objectives.

Core Responsibilities

• Device Management & Apple Business Manager Setup – 35%
  • Enroll and maintain all company devices in Apple Business Manager
  • Provision and configure macOS and Windows endpoints for all employees
  • Troubleshoot hardware and software issues across Apple and Microsoft ecosystems
  • Connect device management infrastructure to Google Workspace and other platforms
• Employee Onboarding & Offboarding – 30%
  • Execute technical onboarding: account creation, tool access, device provisioning
  • Own offboarding processes: device retrieval, account deprovisioning, access removal
  • Develop and maintain SOPs and documentation for onboarding/offboarding
  • Take ownership of scaling onboarding operations from current processes
• Security & Compliance Support – 20%
  • Support deployment and monitoring of endpoint security tools
  • Maintain and enforce security policies and best practices
  • Assist with access reviews, security audits, and compliance system management
• IT Systems Integration & Automation – 10%
  • Build automation for recurring IT workflows in partnership with operations
  • Ensure clean integration and communication between internal tools and platforms
• General IT Support & Escalation – 5%
  • Serve as the first internal escalation point before involving external IT support
  • Handle reactive hardware/software support requests from the team

Qualifications

• 1–3 years of experience in IT support, systems administration, or similar technical roles
• Hands-on experience with identity and device management in Apple and Microsoft ecosystems
• Strong working knowledge of macOS
• Understanding of Apple device management integration with SaaS ecosystems (Google Workspace)
• Ability to work independently as the sole internal IT resource
• Availability to work U.S. hours
• Strong documentation skills and attention to detail
• Clear communication for non-technical audiences

Nice-to-Haves (Preferred)

• Familiarity with MDM platforms: Jamf, Intune, Kandji
• Experience with SaaS admin: Google Workspace, Microsoft 365, Auth0, 1Password
• Exposure to SOC 2, ISO 27001, or similar compliance frameworks
• Startup or high-growth tech experience
• Basic scripting (Bash, PowerShell, Python) for automation
• Relevant certifications (CompTIA Security+, Apple Certified Support Professional, Microsoft equivalents)
• Understanding of zero-trust security principles

Tools Proficiency

• Must-Haves (Required)
  • Apple Business Manager (or equivalent MDM)
  • Google Workspace
  • macOS administration
• Nice-to-Haves (Preferred)
  • Jamf / Intune / Kandji
  • Microsoft 365
  • Auth0 / 1Password
  • Endpoint security tooling
  • Bash / PowerShell / Python (light scripting)

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

• Application
• Screening
• Skills Assessment
• Top-grading Interview
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.