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IT Service Management Specialist @ECS Tech Inc
All others
Salary usd 159,333.33 ..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 1mth ago

[Hiring] IT Service Management Specialist @ECS Tech Inc

1mth ago - ECS Tech Inc is hiring a remote IT Service Management Specialist. πŸ’Έ Salary: usd 159,333.33 - 165,333.33 per year πŸ“Location: USA

Role Description

ECS is seeking an IT Service Management Specialist to work remotely. Please Note: This position is contingent upon additional funding.

  • Maintain the health, performance, and reliability of the ServiceNow platform.
  • Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
  • Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
  • Provide technical support and issue resolution, ensuring minimal disruption to IT services.
  • Monitor system logs and performance, proactively identifying and addressing potential issues.
  • Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
  • Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
  • Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
  • Offer technical leadership in platform design, integration, and optimization efforts.
  • Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.

Qualifications

  • Bachelor’s degree in computer science, information systems, or a related discipline.
  • At least 5 years of experience in IT support, system administration, or a related technical field.
  • Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.
  • Relevant certifications highly preferred, including:
    • ServiceNow Certified System Administrator
    • ServiceNow Certified Application Developer
    • ITIL Foundation Certification
  • Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
  • Prior experience supporting government agencies or contracts.
  • Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.
  • Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
  • Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
  • Strong knowledge of ITIL frameworks, and ITSM best practices.
  • Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
  • Ability to implement and maintain automated processes and workflows.
  • Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
  • Experience providing user training and technical documentation.
  • Skilled in problem-solving and root cause analysis.
  • Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.

Benefits

  • Salary Range: $159,333.33 - $165,333.33
  • General Description of Benefits

Company Description

Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
IT Service Management Specialist @ECS Tech Inc
All others
Salary usd 159,333.33 ..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 1mth ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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