[Hiring] IT Service Lead @The Boundary

Role Description

The Boundary is seeking an IT Service Lead to join our global IT Enterprise team. While you will be based in our Auckland studio at Freemans Bay, you will operate within a truly international framework, reporting directly to the IT Director based in the UK.

In this role, you will be the primary technical lead for the APAC region, ensuring our infrastructure is robust, scalable and aligned with our global standards. This is a permanent position designed for a proactive problem-solver who can bridge the gap between local operations and global strategy.

• Regional Infrastructure Leadership: Lead the maintenance, configuration, and reliable operation of network and server infrastructure for the region, collaborating closely with your UK counterparts.
• Hardware & Software Lifecycle: Coordinate the procurement, deployment, and maintenance of all end-user hardware and software applications.
• Global Service Delivery: Provide high-quality technical support to the regional team, managing incident and request processes to ensure seamless business continuity.
• Vendor Management: Manage relationships with external vendors and service providers, ensuring favourable terms and strict adherence to SLAs.
• Strategic Planning: Collaborate with the IT Director and management to execute long-term IT strategies and propose initiatives that enhance our infrastructure.
• Security & Compliance: Support the implementation of IT security policies, address vulnerabilities, and conduct regular audits to protect against an evolving external threat environment.
• Documentation & Training: Foster a culture of self-help by creating comprehensive system documentation and delivering training programs for the local team.
• Budget Oversight: Manage the local department's budget, optimising expenses and providing regular performance reports to senior management.

Qualifications

• A degree in Information Technology is preferred
• MCSE/MCITP or multiple MCPs are an advantage but not a necessity

Requirements

• 2–5 years of experience in IT Service Management or a similar role, demonstrating a solid background in infrastructure and support
• Proven experience supporting Microsoft environments (Windows, AD, Hyper-V), AWS cloud infrastructure, and the Google Workspace stack
• Strong knowledge of network infrastructure, including VPN and firewall setup/maintenance
• Ability to manage complex projects independently and unsupervised, with the foresight to identify and solve issues before they arise
• Expert ability to communicate and teach concepts, processes, and tools to both internal teams and external stakeholders
• An expert end-to-end understanding of workstream pipelines with the ability to provide feedback and suggestions to help achieve business goals

Benefits

• Mental Health & Wellbeing support through Ignite
• Great learning & development opportunities
• Fun and collaborative office environment in Freemans Bay
• Annual bonus scheme
• Long service leave policy (one extra day of leave for every year of service)
• Monthly health and wellness allowance
• Remote working policy
• Regular team events and social activities
• Dog friendly office