[Hiring] IT - Revenue Cycle Application Analyst III @Erlanger Health System

Role Description

Reporting to Patient Access and Revenue Cycle Manager, the Revenue Cycle Applications Analyst III is responsible for collaborating independently with system (clinical, revenue, ambulatory) management and serving as a technical resource to identify, analyze, prioritize, and resolve system needs. This individual will use cases, workflows, and metrics to configure, maintain, and monitor the system, along with providing suggestions for potential application modifications, enhancements, or process changes as appropriate. This individual will serve revenue cycle (i.e. Registration, Revenue Integrity, Billing, Scheduling, Coding, and Charge Master). This individual should have excellent customer service skills along with highly effective written/verbal communication and interpersonal skills.

The Revenue Cycle Applications Analyst III works independently and relies on experience and judgment to plan and accomplish tasks. Days and hours worked may be variable.

Qualifications

• A Bachelor's Degree in Business Administration, Computer Science, or Information Management OR Equivalent combination of education and experience
• 5 years experience in healthcare related setting with knowledge of Patient Access / Revenue Cycle / Business systems
• Understanding of information system technology and database applications

Requirements

• Complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education
• EPIC certification in the module(s) being represented (preferred)
• Experience in EMR installations (preferred)
• 5 years experience with MS SQL, report automation knowledge, report writing (preferred)

Benefits

• Demonstrates strong knowledge of IS internal department processes as well as software application support
• Demonstrates comprehensive knowledge of computer systems, applications, and interfaces
• Demonstrates proficiency in all skills required to facilitate complex applications and system enhancements or replacements
• Demonstrates advanced proficiency in creating detailed documentation, including system design documentation, procedures, process, and data flows
• Demonstrates an advanced understanding of revenue cycle operations
• Demonstrates attention to detail in data gathering, specifications development, and documentation
• Produce and provide analysis through reports, dashboards, and analytic tools to management
• Develop Metrics and KPIs designed to monitor the performance of management and staff in achieving SLAs adhering to process and the timely recording of pertinent data
• Follow up on errors to determine root cause and recommend solutions
• Develop reports and plans database additions taking reporting needs into consideration
• Support multiple concurrent projects and/or application modules, educate and coach other team members, and manage user expectations
• Demonstrate initiative, creativity, and flexibility in problem resolution
• Exercise good judgment
• Effectively manage work time while handling more than one assignment at a time
• Prioritize work assignments to ensure the appropriate work is being completed
• Demonstrate integrity, credibility, and personal accountability
• Set high work standards
• Seek to share application and other specialized knowledge with peers
• Demonstrate excellent oral and written communication skills
• Demonstrate commitment to customer service