[Hiring] IT Manager @Real Hires

Role Description

We’re looking for a skilled IT Manager to oversee our IT operations, ensure seamless infrastructure management, and drive innovation—all while leading a high-performing remote team.

• Oversee IT Support & Performance – Manage open IT support tickets daily, ensuring quick responses and efficient issue resolution.
• Drive Key Performance Metrics – Track and improve KPIs to enhance team performance and maintain high service levels.
• Foster Strong Remote Collaboration – Build solid communication channels with team members and end-users across different time zones.
• Resolve Complex IT Issues – Act as the escalation point for high-level technical challenges, providing expert guidance and support.
• Lead IT Projects – Manage and track IT initiatives, ensuring deadlines are met and quality standards are upheld.
• Ensure Security & System Maintenance – Conduct regular system reviews, implement updates, and enforce security best practices.
• Innovate & Improve Operations – Identify and implement new solutions to optimize IT processes and enhance team training.

Qualifications

• Proven experience managing global IT teams with a deep understanding of remote team dynamics.
• Technical expertise in Office 365, Azure, Intune, and network troubleshooting (SonicWall experience is a plus).
• Strong multitasking ability, balancing various IT disciplines and projects simultaneously.
• Exceptional leadership & communication skills to guide teams and collaborate across time zones.
• Strategic mindset—able to manage high-level IT operations without getting pulled into daily technical tasks.
• Advanced technical proficiency (must meet Level 3 Technician standards).
• Passion for technology & innovation, always looking for better ways to improve IT systems and team performance.
• A strong educational background in Information Technology or a related field.

Company Description