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IT Engineer
@Masabi
[Hiring] IT Engineer @Masabi
Apr 03, 2025 - Masabi is hiring a remote IT Engineer. đź’¸ Salary: unspecified. đź“ŤLocation: Colombia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As an IT Engineer at Masabi, you’ll play an important role in making sure our people have the tools and support they need to do their best work, wherever they’re based.
- Respond to a wide variety of IT requests, partnering closely with teams like Finance and PeopleOps to keep things running smoothly.
- Resolve technical issues and help improve internal processes.
- Contribute to a secure, reliable, and supportive technology environment that enables everyone to thrive.
Responsibilities
- Provide approachable, professional support to Masabi people by diagnosing and resolving both technical and non-technical IT issues.
- Troubleshoot and resolve a range of IT-related matters, including software, hardware, networking, and access management.
- Assist with procuring licenses for the software and tools used across the company.
- Support employee onboarding by preparing and configuring hardware and software.
- Manage offboarding tasks in line with security requirements, ensuring timely closure of accounts and return of equipment.
- Track and maintain IT hardware and assets, including procurement, lifecycle management, and home working equipment.
- Create and update IT documentation, internal knowledge bases, and self-service resources.
- Support compliance efforts by helping manage PCI controls and frameworks such as SOC2 Type 2 and ISO27001.
Qualifications
- Experience supporting enterprise software in an internal, user-facing role.
- Comfortable troubleshooting technical issues and exploring root causes.
- Effective communication skills in English (both verbal and written) with attention to clarity and detail.
- Able to work independently and as part of a distributed team.
- A people-focused mindset, committed to providing great service.
- Curious about technology and eager to learn.
- Keen to share knowledge and help others.
- Awareness of basic cyber security concepts.
- Organised and able to manage time and priorities effectively.
Nice to Have
- Experience with operating systems like Windows, macOS, or Linux.
- Familiarity with ticketing tools (e.g. Jira Service Management).
- Understanding of user management systems (e.g. Active Directory, Google Workspace Admin).
- Exposure to mobile device management (MDM) tools, ideally Intune.
- Experience with cloud platforms such as AWS.
- Basic knowledge of scripting languages (e.g. PowerShell, Bash).
Benefits
- 15 days paid vacation for each year of service plus 18 public holidays.
- Private Healthcare.
- Monthly team bonding allowance.
- Menopause support.
- Choice of a workstation.
- Ability to work for up to 3 months per year from any country in the world.
- Fun and collaborative environment with a focus on making a difference in the world.
- Access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year.
Why Join Masabi?
- Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
- Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
- Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
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| đź“Ť | Be aware of the location restriction for this remote position: Colombia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
đź’¸
unspecified
|
Remote
Location
Colombia
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Colombia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
