[Hiring] IT and Systems Manager @SuperStaff

The IT and Systems Manager will be primarily responsible for the maintenance and enhancement of our systems and automations, as well as the creation of new automated workflows to optimize operational efficiency. This role also encompasses the management of hardware and software requirements, providing IT support to staff, and collaborating closely with vendors to ensure seamless operations across our school network. The IT and Systems Manager will play a pivotal role in supporting our educational environment by ensuring the reliability and efficiency of all technological systems.

The IT and Systems Manager will work within the operations team and collaborate with various stakeholders, such as our Shared Service teams and external vendors. This role demands strong technical expertise, excellent problem-solving skills, and the ability to manage multiple tasks simultaneously.

If you are passionate about education and excited about working in an entrepreneurial environment, this role is for you.

RESPONSIBILITIES

Systems Management and Process Improvement:

• Maintain systems to ensure minimal downtime for staff and customers.
• Create and customize automated workflows such as using Microsoft Power Apps and Zapier.
• Integrate Power Apps with Azure services and data sources like SharePoint, SQL Server, and Dataverse.

User Support on Microsoft 365:

• Provide IT support and troubleshoot issues related to Microsoft 365, including Dynamics 365, SharePoint, and Power Apps.
• Utilize programming languages like C#,JavaScript and Power Fx
• Manage SQL databases for data management and querying.
• Develop and customize web applications using HTML, CSS, and ASP.NET.
• Collaborate with vendors to resolve complex issues.

Network and Hardware Support:

• Maintain network structure, ensuring connectivity at all times across our network of schools.
• Collaborate with vendors to ensure all staff are equipped with the necessary hardware, such as laptops and peripherals, and to troubleshoot any issues with our systems.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT management or a similar role.
• Proven experience with network management and troubleshooting.
• Proficiency in Microsoft Dynamics, Microsoft Systems Admin (such as Entra, MS 365, etc.), Microsoft SharePoint, and Microsoft Power Apps.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple school locations.
• Strong vendor management skills.

Preferred Qualifications

• Master’s degree in Information Technology, Computer Science, or a related field
• Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate, or similar
• Experience with SaaS platforms such as Formstack and Zapier
• Experience in an educational environment

Personal Attributes

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proactive and detail-oriented
• Ability to work under pressure and manage multiple tasks simultaneously
• Growth mindset and problem-solving approach
• Ability to embrace and exemplify Cosmic Education Group core values

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• 10% Night Differential
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• Night Shift
• WFH
• Php 80,000 - 84,500

About the company

SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States.

Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, SuperStaff diversified internationally. Three years ago, we managed to grow in size and expand our service portfolio. As we gain competencies in multiple industry verticals, we extend our clout in servicing start-ups and Forbes-ranked enterprises with back-end support and transformative BPO solutions.