[Hiring] Internship: UPSHIFT Scale Intern @AGORA

Role Description

UPSHIFT is UNICEF's flagship programme for transferable skills and social entrepreneurship. Drawing on best practices from non-formal education, experiential learning, and business education, it creates a comprehensive learning journey comprised of workshops, mentorship, and entrepreneurial challenges. The programme is deeply rooted in Human Centered Design (HCD) principles and empowers young people to identify and analyze problems within their communities and develop products or services to address them.

Since its launch in 2014, UPSHIFT has expanded to 59 countries, graduating 7 million young people who have completed over 200 million hours of learning. To achieve sustainable scale, the programme focuses on integrating into formal education systems and utilizing digital platforms for blended learning delivery.

The primary blended delivery model, UPSHIFT Powered by Unisolve, was built from the ground up to support UPSHIFT delivery in schools and has successfully graduated over 2 million secondary school students to date. To accelerate the scaling of this digital model, the UPSHIFT Global team has ported the Unisolve-based learning journey to Google Classroom providing a faster, cost-effective platform and has started to integrate AI into the adaptation, deployment, and running of the programme including the development of teacher-focused tools to access and utilize the learning journey at a much lower cost.

How can you make a difference?

Main Duties/ Responsibilities

• Portfolio Tracking & Coordination: Support the tracking of UPSHIFT Digital and AI initiatives, countries, platforms, milestones, actions and dependencies, ensuring that key information is regularly updated and follow-ups are maintained.
• Digital & AI Asset Management: Maintain and organize the inventory of UPSHIFT digital platforms, AI tools, content, workflows and other technology assets, ensuring they are documented and easily accessible for reuse across countries.
• Research & Innovation Scanning: Conduct targeted research on emerging AI, digital learning and technology solutions relevant to UPSHIFT, synthesizing findings and identifying potential opportunities for application and scale.
• Solution Testing & Implementation Support: Support the testing, documentation and refinement of digital and AI solutions, and assist with country-level preparation, implementation tracking and coordination for pilots and rollouts.
• Knowledge Management & Communications: Organize key documents, meeting notes, learnings and project information, and support the preparation of presentations, briefing notes, dashboards and other materials for internal and external stakeholders.
• Support to the UPSHIFT transition: Include consolidating the digital portfolio, country activities, existing assets, implementation documentation and outstanding commitments into a structured handover package for the Education team.
• Process Improvement & Automation: Identify repetitive and time-consuming activities and explore opportunities to streamline, automate or improve workflows using digital and AI tools, while supporting priority projects and emerging strategic initiatives.

Expected Deliverables

• Monthly portfolio update covering key activities, progress, risks, upcoming milestones and actions.
• Updated Digital & AI portfolio tracker covering countries, initiatives, platforms, pilots and assets.
• Updated digital and AI asset repository/database.
• Meeting/action trackers maintained for key workstreams.
• Monthly research/innovation scan highlighting relevant tools, trends and potential UPSHIFT applications.

Qualifications

• The candidate shall be enrolled in an undergraduate, graduate or Ph.D. degree programme, or have graduated within the past two years in at least one of the following areas or in a relevant field:
• Digital Technology
• Education Technology
• Data Science / Analytics
• Business Management
• Innovation & Design
• Development Studies
• International Relations
• Communications
• AI application Knowledge

Requirements

• Strong experience with Microsoft Office/Google Workspace, particularly Excel/Sheets and PowerPoint/Slides.
• Experience organizing and managing information, trackers or databases.
• Experience preparing presentations, summaries and briefing materials.
• Familiarity with digital learning, AI tools or emerging technologies is an asset.
• Experience working with international teams or multicultural environments is an asset.
• Experience using AI tools for research, productivity, content development or workflow automation is an asset.
• Basic data analysis and visualization skills are desirable.
• Strong organizational and time-management skills.
• The candidate must show commitment to the UNICEF core values of care, respect, integrity, trust, accountability and sustainability.

Benefits

• Paid parental leave
• Breastfeeding breaks
• Reasonable accommodation for persons with disabilities