[Hiring] International Assignment Consultant II @Anywhere

Role Description

The IAC serves as the “navigator” of the relocation process for his/her international assignees. Responsibilities include, but are not limited to:

• Administering relocation policy/program for assignees
• Fully understanding and counseling the International Life Cycle Milestones
• Counseling on all authorized benefits and services
• Coordinating the shipment of household goods
• Destination services and expense management

MAJOR DUTIES AND RESPONSIBILITIES:

• Maintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the Client as outlined in contractual agreement
• Demonstrate knowledge of Cartus products and services in all interactions
• Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies
• Manage CAD report to ensure Service Status Maintenance compliance and move milestones
• Maintain and enhance relationships with internal Cartus departments and external suppliers
• Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements
• Identify areas of improvement relating to services, processes and policies
• Recognize, identify and promote opportunities to generate increased revenue
• Participate in special projects as needed

Qualifications

• Bachelor's degree or equivalent work experience required
• Previous experience with international relocation, living or working abroad preferred
• 2-3 years customer service experience required
• Demonstrates ability to be proactive and excel in a fast-paced environment
• Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.)
• Exemplary written and verbal communication skills

Requirements

• Customer advocacy and superior customer service skills
• Clear and concise written and verbal communication skills
• Strategic thinker - strong judgment and decision-making skills
• Interpersonal / Influencing skills
• Detail oriented; ability to multitask
• Strong relationship management skills
• Organizational and planning skills
• Proficient in being proactive
• Excellent problem analysis and problem-solving ability
• Ability to understand and adapt to customer, client and business needs
• Interest in growth opportunities
• Independent thinker, who also works well in a team
• Cultural awareness
• Innovative and resourceful
• Ability to be flexible
• Manage stress and pressure

Company Description

Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process.

• Supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies
• Offers domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions
• Provides international assignment compensation and gross-up services
• Delivers remote and hybrid workforce solutions, and language and intercultural solutions
• Cartus is a subsidiary of Anywhere Real Estate Inc.