[Hiring] Intermediate Implementation Consultant @Lumine Group

Role Description

Join a global leader creating software for broadband service providers as an Intermediate Implementation Consultant located in Mexico. You will thrive in a fast-paced global team environment and work with the customer throughout the software implementation process to provide expert product and implementation knowledge, ensuring that the products are ready for customer use.

• Participate in all phases of customer implementations, including:
  • Requirements gathering
  • Installation
  • Scripting
  • Configuration
  • Integration
  • Training
  • Testing
  • Go-live activities
• Provide post-sales services for software implementation, scripting, upgrades, and migrations.
• Work closely with the customer and lead the project team’s technical delivery to ensure quality, on-time, and on-budget delivery; proactively anticipate and resolve issues.
• Rapidly generate customer trust and confidence.
• Display a high level of technical knowledge and consistent service throughout all interactions.
• Gather requirements for the solution delivery, working closely with Customer and Vendor understanding use cases, commands, and parameters.
• Drive onsite and/or remote project workshops and consultation with the customer.
• Prepare and review customer-facing technical documentation, including:
  • High-level designs
  • Architecture diagrams
  • Go-live checklists
  • Methods of procedure
  • Acceptance test plans
• Design and write high-quality scripts for solution delivery, migration, and static data imports.
• Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project.
• Deliver onsite and/or remote product training to customers.
• Conduct complete, high-quality knowledge transfer when handing projects over to technical support.
• Act as a liaison between the customer, sales, other professional services colleagues, engineering, and technical support.
• Develop service delivery best practices, mentor colleagues, support onboarding, and contribute to Professional Services processes, documentation, and the knowledge base.

Qualifications

• Must be in Mexico, working out of a home office with legal authority to work in that country.
• Bachelor’s degree in computer science, computer engineering, or related technical discipline, or an equivalent combination of education and experience.
• 2–5 years of experience in a customer-facing role implementing complex software solutions.
• Excellent communication, facilitation, organizational, presentation, and time management skills.
• A strong desire to learn, experience new challenges, and grow into positions of increasing responsibility.
• Demonstrated ability to influence customers, internal stakeholders, and technical teams through credible knowledge, experience, and persuasion.
• Ability to negotiate and collaborate to achieve shared goals.
• Strong ability to work independently within virtual teams, across multiple time zones.
• Strong analytical problem-solving and technical troubleshooting skills.
• Strong VM, Unix/Linux, and Unix shell scripting skills.
• Experience developing with JavaScript, Python, Perl.
• Experience working with SQL and knowledge of relational data models.
• Experience installing and configuring Oracle, MySQL, and/or MongoDB databases, including best practices.
• Experience using Ansible and YAML.
• Experience with monitoring tools such as MRTG, Nagios, Cacti, and Sniffer.
• Experience using REST APIs, SOAP APIs, and software integrations.
• Experience implementing load balancing and HTTP servers using NGINX and HAProxy.
• Experience with OpenLDAP, Elasticsearch, Kibana, Kibana Dashboards, Kafka, and Postman.
• Knowledge of Security architectures and firewalls.
• Network knowledge and skills (TCP/IP, UDP, routing protocols, layer 2 and 3 switches, firewalls, load balancers, etc.).
• Knowledge of telecommunications domain and standards (TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, DHCP, etc.).
• Prior experience of Cloud Computing concepts (GCP, Microsoft Azure).
• Experience deploying containerized solutions using Kubernetes and Docker.
• Experience working with BSS/OSS a must.
• Understanding of complex deployment architectures and ability to design scalable and HA systems.
• Flexibility in working schedule, based on client needs, to accommodate time zones across the Americas.
• Ability to travel internationally up to 5% of the time.
• Highly proficient in spoken and written English and Spanish.

Nice to Have

• Telecoms or Cable Operator experience and exposure.
• Professional Working Proficiency in spoken and written Portuguese.