[Hiring] Interim Director Epic Patient Access & Revenue Cycle App @Creative Information Technology, Inc.

Role Description

• Lead and manage Epic Patient Access and Revenue Cycle application teams, including hiring, development, performance management, and succession planning.
• Provide strategic direction for Epic applications supporting:
  • Scheduling, Registration, Eligibility & Benefits
  • Referrals and Authorizations
  • Professional and Hospital Billing
  • Claims, Remittance, Follow‑Up, and Denials
  • Charge Capture and Revenue Integrity workflows
• Oversee Epic system design, build, testing, implementation, upgrades, and optimization initiatives.
• Collaborate with operational leaders to translate business requirements into scalable Epic solutions.
• Ensure systems support regulatory compliance, payer requirements, and organizational policies.
• Establish and maintain application roadmaps aligned with organizational access, financial, and growth strategies.
• Lead large‑scale implementations and enhancements, including planning, resourcing, risk management, and go‑live execution.
• Partner with IT leadership and governance bodies to prioritize work, manage demand, and ensure alignment with enterprise strategy.
• Oversee vendor relationships and integrations, including Epic, clearinghouses, and third‑party revenue cycle solutions.
• Drive standardization, best practices, and continuous improvement across access and revenue cycle applications.
• Provide executive‑level communication, reporting, and decision support.

Qualifications

• Bachelor’s degree in healthcare administration, Business Administration, Finance or a related field (or equivalent experience).
• 8+ years of progressive experience in healthcare IT supporting revenue cycle and/or patient access operations.
• 3+ years of people leadership experience managing application teams.
• Demonstrated expertise supporting Epic Revenue Cycle and Patient Access applications in a complex healthcare environment.
• Strong understanding of end‑to‑end revenue cycle workflows and clinical‑financial integration.
• Proven experience leading large, cross‑functional projects and system implementations.
• Excellent communication, relationship‑building, and organizational skills.

Requirements

• Epic certifications in applications such as:
  • Prelude
  • Cadence
  • Resolute Professional Billing
  • Resolute Hospital Billing
  • Grand Central (Revenue Cycle components)
  • Tapestry or related claims modules
• Experience in academic medical centers, multi‑hospital systems, or Community Connect host organizations.
• Experience supporting multi‑entity or multi‑payer revenue models.
• Experience onboarding M&A / Connect to instance of Epic.
• Master’s degree in a related field.