[Hiring] Interim Associate Global Deployment & Change Management Deployment Property Engagement Platform @Hilton

Role Description

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Interim Associate Global Deployment & Change Management (GDCM) Deployment Property Engagement Platform (PEP), you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management team reporting to the Manager GDCM Deployment PEP, you will support projects including the deployment of PEP, Hilton's new PMS system. Please note this is a Fixed term contract through till December 2027.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

• Troubleshoot issues and offer technical guidance
• Deliver remote or onsite hotel operations training/support
• Build and configure system databases
• Set up hardware and interfaces
• Migrate hotels from retired PMS to PEP, ensuring complete data transfer

How you will collaborate with others:

• Help train new team members by guiding them through project components and task execution
• Liaise with the Managers/Senior Associates to support migration projects
• Collaborate with internal and external support teams to resolve system issues

What projects you will take ownership of:

• Multiple stages of a remote and onsite PEP deployment which include communication, configuration, database build, data migration, testing interfaces, training, and hotel operations support (Front Desk, Night Audit, Management, Sales, Revenue Management, and Housekeeping)

Qualifications

• Professional work experience in Technology or a related field like hotel operations
• Work experience using Property, Sales or Revenue Systems
• Understanding of Hilton's PMS, CRS and interfaces
• Travel up to 80%

Requirements

• Experience as a successful systems installer
• Experience troubleshooting local hotel interfaces or systems
• Bilingual

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)