[Hiring] Intercultural Language Destination Sr Consultant @Anywhere

Role Description

• Provide in region back-up/support for the Manager and for the Sr IPS
• Give input on hiring of new IPS
• Help train, mentor new IPS to ensure smooth onboarding and knowledge transfer
• Coach existing IPS when issues arise
• Provide additional layer of assistance/support to IPS team
• Act as go-to person when the Manager is unavailable
• Participate in and co-lead various meetings (i.e. IPS meetings, intercultural monthly CCT meeting, etc., Invoicing Meeting)
• Cover for Sr and for Manager when out of office

Program and Payroll Management

• Manage end-to-end payroll processes for CICs, including onboarding onto the system, ongoing training and support, biweekly auditing of payroll reports, biweekly timecard approvals
• Ensure compliance and accuracy in payroll-related documentation and reporting
• Serve as the primary liaison for CIC compensation inquiries and system troubleshooting

Program Coordination

• Review and analyze customer needs based on intake notes
• Work as a team with the CIC to determine if SMEs are needed and who may be a good fit
• Find, interview, and contract qualified SMEs and review session materials to ensure it includes all relevant topics and that the format is aligned with Cartus standards
• Write biographies for new SMEs and gather/input banking details in ATLAS
• Fully manage program in the Digital Learning System to monitor program status/quality
• Manage the participant and Coach evaluation/invoicing process
• Escalate invoicing on behalf of other IPS when needed
• Lead the production and management of high profile/high complexity Intercultural Management Training programs, including content management, logistics, operations, production, and stakeholder and participant communication

Coordination Teamwork

• Build strong relationships and communicate effectively with everyone in ILS, CICs, SMEs and colleagues in other departments
• Give feedback on systems and processes and suggest/implement changes where appropriate
• Take a lead in training our new CICs on the Ops processes to follow
• Support/cover for Seniors, demonstrating critical thinking and problem-solving abilities
• Act as the primary point of contact for the Americas intercultural team

Strategic Initiatives and Visibility

• Design and lead initiatives that promote continuous learning and professional development within the Department
• Develop and implement strategies to increase the Department’s visibility and integration across the wider organization
• Contribute to process improvement and team engagement efforts
• Act as the Intercultural representative to the broader organization and to International Assignment Consultants as needed, including delivering New Hire ILS overviews
• Represent the Intercultural Department at meetings and huddles
• Write and submit ILS Blogs and post to Yammer to increase the Intercultural team’s visibility

Qualifications

• Previous training or leadership experience
• Proficiency in Atlas and Internet searches
• Minimum 2 years work experience in service environment
• Proficiency in database and spreadsheet manipulation
• Proficient in Microsoft Word/Excel, 97/XP, Vista

Requirements

• Bachelor’s degree or equivalent in Intercultural/International Studies, Business or Linguistics
• 3-5 years of work experience in program coordination, preferably in a global or service-oriented environment
• Speak and write at least one foreign language
• 1-3 years international living experience
• Mastery of Intercultural Department operations and processes

Dimensions

• Excellent time management, attention to detail and organizational skills
• Initiative and critical thinking skills
• Strong problem solving / analytical ability
• Ability to multi-task and prioritize
• Interpersonal/Influencing skills
• Ability to work successfully in a virtual team environment and with a virtual supplier network
• Global mindset & cultural sensitivity
• Impeccable communication skills – written and verbal